Strutt & Parker - National Head of Department, Estates...

Strutt & Parker - National Head of Department, Estates and Farm Agency London Permanent Full-Time

Our Estates and Farm Agency Department comprises a network of 19 agents who provide professional advice to private clients, trustees, executors, as well as corporate and charitable organisations regarding the valuation, sale, and acquisition of farms, country estates, sporting estates, and high-value rural properties. This generally encompasses properties with residential, commercial, and strategic assets.

The Department is divided into seven regions with the National team being involved with all transactions over £5m, as well as working very closely with the Country House Department.

The position is based in our Chelsea/Marylebone offices, but it will necessitate client and site visits throughout England including visits to regional offices and some remote working.

The role

As the leader of a National department, this individual will work closely with the Head of Department as key contributor to the management of the business line. They will have overall responsibility for driving strategic initiatives; management of the client and service delivery, profitability, and people; and will be a brand representative internally and externally as the expert in their field.

This individual will;

• Actively contribute to the business line strategy and implement this at a department level.
• Set the department strategy, and ensure progress against annual objectives, and alignment to the wider business objectives.

Clients and Service Delivery

• Oversee the delivery of high quality advice and service to clients and act as an escalation point as required.
• Ensure collaboration with local Regional Residential, Land Management and Estates and Farm Agency teams to the benefit of our clients and the service they receive.
• Act as a role model in the development and winning of new business opportunities at a national level, whilst instilling a focus on consistent business development within their teams.
• Have active role in high profile business development opportunities, within and outside of the Residential business line.
• Be responsible for department compliance with all internal processes / regulations and the management of key risks and regulations (including RICS, Health & Safety, AML, compulsory training)
• Be responsible for the management of data within the department, whilst ensuring it is used effectively and in line with any internal process or regulatory requirements.
• Be accountable for the financial performance of the department, and will develop and implement initiatives to improve revenue generation and profitability.
• Accurately forecast revenue and cost for the department, ensuring regular liaison with the central teams and timely delivery of financial information.
• Be responsible for the achievement of personal, team and department financial targets against forecasts.
• Monitor and drive department performance through the use of KPIs and targets for teams within the department

People

• Be responsible for leading the National team, whilst having local management responsibility in their home office. This includes the management of annual people processes at a department level.
• Have effective and regular communication with all local heads of department, supporting them to drive performance and implement local actions.
• Ensure regular communication with the whole department and individual teams to promote the sharing of information both from and to Business Line management.
• Regularly communicate with and coach local heads of department to instil a culture of continuous professional development and a focus on the retention of talent.
• Maintain a strong internal and external network to allow for effective recruitment of talent and development of succession plans.
• Contribute actively to recruitment, training, management of career paths, promotions and successions

Brand

• Represent the department both within the Strutt & Parker business and to the market as a spokesperson and expert in their area, maintaining high visibility at national level with the support of the Marketing / Communication teams.
• Use their network and position as a brand representative to actively promote the brand in the external market and drive business development opportunities.
• Work collaboratively across Residential and the wider business to promote effective interdepartmental working and cross selling.
• Identify opportunities for collaboration or representation at internal and external events both within our markets and in the wider BNP Paribas Group.

Process & Systems

• Responsible for the delivery of a high quality service.
• Manage change effectively in order to improve quality and profitability.
• Improve systems and processes - be innovative and creative and encourage this in others.
• Compliance / monitoring and oversight.

Company

• Conscious of and takes steps to protect the interests of BNP Paribas Real Estate/Strutt & Parker, employees and reputation.

Person specification

Essential Qualifications

• Educated to degree level
• MRICS
• Demonstrable experience within the agricultural property market
• Can demonstrate successful long term business relationships
• Demonstrable cross selling successes
• Commercial, strategic decision maker
• Strong client orientation focus
• Experienced people leader with good managerial, development and motivational skills
• Confident self-starter, comfortable in taking the initiative and seeing tasks through to their conclusion
• Flexible, able to prioritise work and deadline driven
• Ambitious and energetic team player
• Production of timely reports and submissions for new client mandates/pitches;
• Work to further develop contacts beyond Strutt & Parker's existing network to ensure maximum coverage and knowledge base of the market
• Compliance with all KYC and regulatory in conjunction with internal compliance

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: Private medical cover, up to 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial : Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company's Bonus Scheme, share incentive plan, financial and mortgage advice

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Apply online through BNP Paribas Careers.

Stutt & Parker and the wider BNP Paribas is passionate about building inclusive culture where everybody feels they belong and can thrive.

We celebrate diversity and support all our people to reach their potential, find fulfilment at work and use all their diverse ideas and skillsets to deliver for our clients now, and every day.

We are building an inclusive culture so that we offer a supportive workplace that drives innovation, creativity and results.

We take discrimination very seriously as an organisation, if you want to raise any concerns of discrimination or issues, please email

Our employee networks

We want to make a career at Strutt & Parker a fulfilling and enriching experience for people from all backgrounds.

We are committed breaking down barriers are driving positive change within our own organisation and our sector. We know that the only way to affect change is to act and we promise to take action.

To find out how we are making improvements towards building a more diverse workforce and an inclusive culture, download our combined Gender & Ethnicity Pay Report .

• 86% of employees feel that the company is an inclusive place to work at and supports diversity (gender, age, ethnic origins, disability, sexual orientation and identity)
• 80% of employees feel they are treated with respect

Community We know how important it is to many of our employees to be able to give back to their communities by supporting charities through volunteering and fundraising.

Every member of staff has one day each year to volunteer, either through one of our events or in their local community, for a cause they are passionate about. For those raising funds, you may be eligible for BNP Paribas' matched funding which could see your charity fundraising pot topped up.

Employee Networks Everybody at Strutt & Parker has access employee networks that are open to all, and we encourage all people to collaborate and connect with each other:

• MixCity- gender equality network
• Ability Network- raises awareness of disability related issues
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