Business Operations Manager

Business Operations Manager - Digital & AI (12 month FTC to cover maternity leave)

Location: Central London (2-3 days a week onsite)

60k - 65k & excellent Benefits

We're seeking a Business Operations Manager to play a pivotal role in shaping how this organisation works in an increasingly digital and AI-enabled world. Sitting within the Digital Operations team, this role will focus on improving organisational efficiency, scalability, and decision-making through two key areas:

• Driving digital and AI literacy across the business
• Optimising and redesigning business processes to support growth, compliance, and operational excellence

This is a highly collaborative role, working closely with technical teams and stakeholders across the organisation to ensure digital initiatives and AI solutions align with real business needs

What you'll be doing

Digital & AI Literacy

• Lead the design and delivery of organisation-wide digital and AI literacy initiatives
• Embed digital and AI understanding into day-to-day decision-making and operations
• Act as a bridge between technical teams and the wider business, translating complex concepts into practical outcomes

Business Process Improvement

• Analyse, map, and redesign business processes to improve efficiency, scalability, and compliance
• Identify opportunities to streamline operations and reduce risk
• Ensure processes are clearly documented and well communicated to stakeholders

Stakeholder & Change Management

• Work closely with senior leaders, technical teams, and business stakeholders
• Support change initiatives, helping teams adopt new ways of working
• Report progress, outcomes, and impact to senior leadership

What success looks like

• Widespread adoption of digital and AI literacy across the organisation
• Measurable improvements in productivity and informed decision-making
• Streamlined, well-documented, and compliant business processes
• Digital and AI initiatives that are practical, well-governed, and aligned with strategic objectives

What we're looking for

Experience, Knowledge and Skills required

• Strong understanding of digital transformation and the practical use of AI in business
• Experience with business process improvement methodologies (e.g. Lean, Six Sigma)
• Knowledge of compliance requirements and operational risk management

• Business process mapping and analysis
• Data analysis, interpretation, and reporting
• Project management and stakeholder engagement
• Designing and facilitating training or capability-building programmes

• Strategic thinker who can align operational improvements with business goals
• Analytical and data-driven in approach
• Confident change agent with the ability to influence across teams
• Excellent communicator, able to simplify complex ideas

To apply for this opportunity please send your CV asap. We're looking for someone who can start mid January.