Team Leader

Job Title: Night Shift Team Leader - Warehouse & Fulfilment Supervisor

Department: Distribution

Reports to: Night Shift Manager

Working Hours

Night shifts: 7:00 PM to 7:00 AM (12-hour shifts)

Pay Rate

£13.50 - £14.50 per hour , depending on experience

Job Purpose

To supervise and manage night shift fulfilment operations, ensuring the efficient, accurate, and safe running of warehouse functions.

Main Accountabilities of a Team Leader:

Operations & Fulfilment

• Supervise all night shift warehouse functions, including Intake, Retail Fulfilment, and Direct Fulfilment
• Manage and monitor cycle counts, stock rebalancing, and recalls
• Coordinate pick face replenishment and preparation of day shift workload
• Liaise with the Administration team to resolve stock-related issues
• Support team development and training
• Oversee payroll control and systems administration
• Ensure compliance with company procedures and guidelines
• Maintain high standards of housekeeping throughout the warehouse
• Ensure Distribution Centre (DC) security at all times

Systems and Reporting of a Team Leader:

• Working knowledge of Navision warehouse management system
• Awareness and understanding of key KPIs using Qlikview

General Responsibilities for a Team Leader:

• Contribute as an active member of the DC leadership team
• Ensure full compliance with Health & Safety policies and procedures
• Promote a safe, clean, and efficient working environment

Key Points of Contact

External:

• Interlink Local Hub
• Royal Mail
• DHL
• FedEx

Internal:

• Night Shift Manager
• Inventory & Administration Teams
• Retail & Goods In Team Leaders
• IT Department
• Group Distribution Director

Experience Required

• Previous experience in a warehouse supervisory role, ideally within fulfilment or distribution
• Strong background in warehouse and direct fulfilment operations
• Experience working with Navision and Qlikview systems
• Familiarity with warehouse administration and stock systems

Skills Required

• Strong verbal and written communication skills
• Excellent planning and organisational abilities
• Able to work effectively under pressure
• High level of accuracy and attention to detail
• Focused on productivity and meeting deadlines

Key Performance Indicators

• Accuracy of fulfilment processes
• Overall productivity and efficiency
• Timeliness in task completion
• Delivery against daily and operational targets