IT Apprentice
As an IT Apprentice, the successful candidate will gain hands-on experience working alongside experienced engineers, learning how to build, maintain, and support real-world networks and systems. Every day will bring new challenges, from setting up equipment and solving technical issues to learning about cybersecurity and network management. A Typical Day in the Job: Accurately log and process customer support requests using the company’s ITSM tool and follow agreed standards. Respond promptly to incoming calls and emails, ensuring clear and professional communication with customers. Monitor, update, and escalate support tickets as required, ensuring timely resolution and proactive follow-up. Troubleshoot and resolve hardware, software, and networking faults within defined parameters, escalating complex issues when necessary. Collaborate with 3rd line support teams or external vendors for incidents beyond 2nd line scope, such as Major/P1 incidents. Install, configure, and maintain IT hardware, software, and mobile devices as part of ongoing support and maintenance. Assist with IT and network-related projects, contributing to planning, design, and implementation activities. Maintain detailed and accurate documentation of support actions, resolutions, and technical procedures. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification. This opportunity is ideal for someone who loves technology, enjoys problem-solving, and wants to develop a professional career in IT. Innovaro provides full training, ongoing support, and opportunities to grow within a dynamic environment.
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