Client Specialist

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-hybrid

Job Description

Quota carrying Account Executive responsible for growth (via cross and upsell) and retention (via successful renewal) of Nexthink solutions into Nexthink’s customer base. The customer base is a mix of direct customers, as well we customers that we serve via our partner ecosystem.

The role of the Client Specialist is to support the end client, develop a DEX strategy and differentiate Nexthink as the market leading DEX provider. The Client Director will focus on demonstrating the value of Nexthink’s DEX solutions and services to the client, working collaboratively with the partner whenever applicable.

The Client Specialist is the orchestrator towards the client, working closely with our internal teams, including Customer Success, Solution Consultants, Value Engineers, Professional Services, Marketing, Partners and Partner Managers.

Responsibilities:

• Lead and coordinate pre-sales activities, professional services, service delivery managers, customer success, marketing, and functional leaders to drive success.
• Ensure customer satisfaction and customer renewal.
• Prospect, identify, qualify, and build a robust expansion sales pipeline.
• Develop and execute a strategic account plan focused on business outcomes within your assigned territory.
• Maintain a high-touch, trusted advisor status with customers, establishing and nurturing trust.
• Collaborate with Nexthink’s partners within your territory to enhance service delivery.
• Manage tactical business while simultaneously investing in larger, long-term strategic opportunities.
• Conduct negotiations with a focus on mutual best interests, including contract management and pricing strategy.
• Develop and maintain accurate quarterly and annual revenue forecasts for your accounts.
• Embody our core values: We are one team, We are positive, We keep growing, and We get things done!

Qualifications

• Lead and coordinate pre-sales activities, professional services, service delivery managers, customer success, marketing, and functional leaders to drive success.
• Ensure customer satisfaction and customer renewal.
• Prospect, identify, qualify, and build a robust expansion sales pipeline.
• Develop and execute a strategic account plan focused on business outcomes within your assigned territory.
• Maintain a high-touch, trusted advisor status with customers, establishing and nurturing trust.
• Collaborate with Nexthink’s partners within your territory to enhance service delivery.
• Manage tactical business while simultaneously investing in larger, long-term strategic opportunities.
• Conduct negotiations with a focus on mutual best interests, including contract management and pricing strategy.

Additional Information

We are 1000+ employees strong in 21 countries across 8 different time zones, speaking 70+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words regarding diversity, equity, inclusion, and belonging in the workplace. Nexthinkers are multinational and multilingual and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. 

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 

• Permanent Contract and a competitive compensation package (Stock Options also included). 

• Amazing location in Cannon Street, not far from St. Paul's Cathedral. 

• Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires. 

• ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 

• Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection. 

• Pension contribution of 12% (6 % from the employee and 6% from the employer). 

• Free access to professional training platforms to explore your interests and enhance your skills. 

•  16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses. 

• 50% reimbursement on public transportation fees, up to a maximum of 1,250£ gross/year. 

• Reimbursement of up to £40 for gym and fitness memberships monthly. 

•  Bonuses for referring successful hires after three months of continuous employment. 

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.