Lead Contract Support

Location: Flexible (site-based as per client requirements in London area/South East or remote working depending on project needs)

Working hours: 40 hours a week, Monday - Friday

Reporting to: Finance Manager

Role overview

You will lead and support the Business Unit Contract Support team, providing both a Leadership and Management role to the team on a day to day basis and provide financial and administrative oversight of contract operations, ensuring supplier contracts are managed, contract requirements are delivered, and that commercial aspects are controlled to maximize performance, compliance, and profitability.

Contract & Operational Support

• Understand the contract scope, ensure all contractual deliverables are met.
• Administer purchase orders, quotations, maintenance of service orders, subcontractor paperwork.
• Raise and manage purchase orders (POs), ensure accurate material ordering, goods received records, etc.
• Manage invoicing (PPM & reactive works), billing, margin computation, and ensure accuracy.
• Respond to client inquiries / escalations (internal & external) regarding contracts, invoices, reporting, etc.

Financial Reporting & Commercial Performance

• Assist month-end forecast reporting for the Business Unit.
• Maintain invoice pool, aged debt reporting, open PO status, WIP, cost-centre coding.
• Contribute to Business Unit Reviews (monthly/quarterly).
• Drive cost savings, budget adherence, financial forecasting.

Team Leadership & Stakeholder Management

• Lead, coach & manage the Contract Support team members
• Liaise with site teams, client / account managers, head office, procurement, finance, QHSE and other relevant functions.
• Support onboarding, performance reviews, training records, etc for the team.

Governance, Compliance & Health & Safety

• Keep documentation, certifications, vendor files up to date.
• Ensure contract, statutory, QHSE compliance across the Business Unit.
• Log hazards, maintain logbooks, ensure audits and inspections are followed through.

Process Improvement

• Identify inefficiencies or gaps in contract support processes.
• Recommend and implement improvements in systems, workflows or tools.
• Support or lead reporting and data analysis to inform decision making.

Key skills & experiences

• Strong experience in contract administration, finance or commercial support, preferably in facilities management / servicing / real estate services.
• Good financial acumen – able to read & produce reports, understand P&L, margins, forecasts.
• Experience with invoices, purchase orders, supplier / subcontractor administration.
• Leadership or supervisory experience (even if informal), ability to coach / mentor team.
• Good communication skills (written & verbal), with internal & external stakeholders.
• Solid IT skills — Excel (intermediate‐advanced), experience with financial systems (ordering, billing, POs), experience with CAFM systems.
• Attention to detail and high accuracy
• Ability to prioritise multiple tasks and meet deadlines
• Problem solver – able to analyse data, identify causes of issues and propose solutions
• Customer-focused mindset: internal/external clients, ability to manage expectations
• Adaptable, works well under pressure, changing priorities