Domestic Abuse Service Manager (Policy & Survivor Services Lead)

Interim Policy & Survivor Services Lead
Location: Bristol (mostly Remote)
Contract: 3 6 Months (Interim)
Pay: £38 per hour
Working Pattern: Full-Time

Sanctuary Personnel is recruiting for an experienced Interim Policy & Survivor Services Lead to join a values-driven organisation delivering specialist Women s Aid focused domestic abuse and survivor support services in Bristol.

This senior interim leadership role will provide operational oversight, safeguarding leadership, regulatory support, and strategic input across policy, survivor services, and income-generating programmes during a period of transition and development.

This opportunity is ideal for professionals with experience in safeguarding leadership, charity sector management, survivor services, policy development, and service transformation.

Key Responsibilities

Safeguarding & Safe Practice

• Provide safeguarding leadership, oversight, and decision-making where urgent intervention is required
• Offer day-to-day case consultation and professional guidance to staff
• Oversee referral allocation and ensure safe caseload management
• Support complex casework and maintain quality assurance standards

This role requires strong experience in safeguarding governance, risk management, and trauma-informed practice.

Service Oversight & Quality Assurance

• Support quality assurance processes within a recognised standards framework
• Ensure timely processing of applications and service requests
• Monitor workload distribution and operational flow
• Contribute to the development and review of impact measurement tools
• Work to defined KPIs and delivery timelines

Candidates should have experience in service regulation, compliance, governance, and performance management.

Income Generation & Partnerships

• Support the development and delivery of a corporate advice and support programme
• Collaborate with internal teams on scaling initiatives and marketing activities
• Deliver presentations and short training sessions where required
• Contribute to new funding and income development opportunities

Experience in charity income generation, partnership development, and programme roll-out is highly desirable.

Embedding Survivor Voice

• Ensure lived experience informs organisational strategy and service development
• Support cross-organisational survivor-centred approaches
• Assist with oversight and development of lived experience advisory groups
• Promote continuous improvement and risk awareness

This role requires confidence working within co-production models and survivor engagement frameworks.

Service Development & Transition Support

• Provide leadership capacity during service redesign and programme reframing
• Support repositioning of funded programmes for future sustainability
• Offer pragmatic and sensitive support to teams during transition

Experience in service transformation, change management, and government-funded programme delivery is advantageous.

Candidate Requirements

To be considered for this Interim Policy & Survivor Services Lead job in Bristol, you will have:

• Senior-level experience within safeguarding, survivor services, policy, or charity leadership
• Strong understanding of safeguarding frameworks and case oversight
• Experience managing operational service delivery and staff guidance
• Knowledge of regulatory standards and quality assurance processes
• Proven ability to support organisational development and income initiatives
• Excellent stakeholder engagement and communication skills

Working with Sanctuary Personnel:

Sanctuary Personnel is an award-winning recruitment agency specialising in Social Work jobs across the UK. With an Excellent Trustpilot rating from over 1,000 reviews, we are committed to matching skilled professionals with roles that reflect their experience, goals, and long-term career aspirations.