Temporary Accommodation Officer

A local authority in South East London are seeking a proactive and dedicated Temporary Accommodation Officer to join their Housing team. You will be responsible for the day-to-day management of temporary accommodation, including council-owned units, Registered Provider stock, private sector leased properties, and emergency placements. The role includes providing tenancy management and support services to homeless households, overseeing placements, and ensuring accommodation is safe, suitable, and well-maintained.

Key Responsibilities:
·Manage a caseload of households in temporary accommodation, carrying out property visits and tenancy checks.
·Complete sign-up processes for new placements and act as the main point of contact for tenants.
·Report and follow up on property repairs, working with internal teams and landlords to maintain housing standards.
·Identify and refer households with support needs to relevant support and resettlement services.
·Monitor rent accounts, address arrears, and work to minimise income loss.
·Liaise with Housing Benefits, external agencies, and landlords to support claims and ensure compliance.
·Serve legal notices, represent the council in court proceedings, and manage possession actions where necessary.
·Investigate and respond to tenancy breaches, abandoned properties, and unauthorised occupation.
·Provide advice to residents on tenancy rights, housing options, and support with moving into permanent accommodation.
·Maintain accurate case records and contribute to reports and service performance data.
·Participate in the out-of-hours emergency rota and other service-wide activities.

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.

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