Global Claims, IT Solutions Leader - Marsh McLennan

Lead the Future: Global Claims IT Solutions Leader

We are looking for a talented professional to join Marsh McLennan as a Claims IT Leader. This hybrid role is based in London and requires a minimum of one day per week in the office.

As the lead relationship manager for our strategic partner, you’ll drive our global claims technology strategy. You’ll spearhead the transformation and ongoing improvement of our claims platforms, delivering exceptional value to our business and clients worldwide. This is a unique chance to shape the future of claims tech at a top global professional services firm, collaborating with diverse teams to deliver cutting-edge solutions in a fast-paced, agile environment.

With Marsh McLennan’s commitment to innovation and professional growth, this role offers a unique opportunity to accelerate your career by leading high-impact, global technology initiatives in a fast-evolving industry. You will gain exposure to cutting-edge claims technology, work alongside top-tier talent across multiple continents, and develop your leadership capabilities in a supportive and inclusive environment that values continuous learning and advancement.

We will count on you to:

• Define the claims roadmap, you will regularly review new claims capability requests. This includes evaluating whether existing platforms and solutions are still suitable for their intended purpose. If necessary, you will propose the addition of new technologies to enhance the claims capabilities.

• You will champion the agile implementation methodology, delivering end-to-end, customer-centric Technology products using a wide range of Agile standards, solutions, and best practices, also introducing test-driven and behaviour-driven development.

• Building applications with an outstanding user experience and user adoption will be the essential technology evaluation criteria for you.

• Using Objective and Key Results (OKRs), you will drive the end-to-end technology product design and implementation being a significant part of the current technology operating model transformation.

• Being a cross-functional collaborator interfacing with MMC Enterprise Technology partners, Marsh-Operations, and –Transformation Office will come naturally to you building a new set of reusable IT Microservices connected via a well-defined API structure.

• As the IT Director responsible for global claims applications, you will collaborate with all stakeholders across the company, which requires you to be an outstanding communicator in oral and written forms, conveying technical complex information and concepts in easily understood terms to business and operations partners.

What you need to have:

• Experience in managing and optimising a global claims platform.

• V endor management experience encompassing vendor selection, contract negotiation, relationship building, performance evaluation, and risk mitigation to ensure optimal service delivery and cost efficiency.

• Significant and substantial Agile delivery experience with a global stakeholder management mindset.

• A proven track record of successfully implementing a large number of tech deliverables simultaneously.

• Direct Agile delivery experience for large platforms, ideally with low/no-code platforms.

• Substantial experience as a senior manager, having managed extensive innovation or IT migration programmes/portfolios.

• Proven leadership capabilities in managing large teams, including the development of next-generation IT talent.

• Ability to quickly create value within a fast-paced, complex work environment.

• Superb programme management skills, with a demonstrated ability to prioritise numerous tasks simultaneously to complete work on time.

• Superior communication skills, both oral and written.

• Insurance/Finance experience preferred but not essential.

• Bachelor’s degree in a relevant field or equivalent experience.

What makes you stand out?

• Proven experience in managing large-scale Agile delivery for complex platforms.

• A track record of driving innovation and implementing cutting-edge IT solutions that enhance business performance.

• A commitment to fostering a diverse and inclusive workplace that aligns with Marsh McLennan's values.

• A passion for coaching and developing IT talent, preparing the next generation of leaders in the industry.

If you are ready to take on this exciting challenge and make a significant impact within our organisation, we encourage you to apply!

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Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.