Health Consulting Director

Line of Service

Advisory

Industry/Sector

Health Services

Specialism

Customer Strategy

Management Level

Director

Job Description & Summary

About the role:

Join our dynamic team as we embark on an exciting growth journey!

We are seeking a seasoned professional with a strong background in consulting either from a professional services environment or from industry leadership specifically with extensive experience in Health Trusts.

In this role your proven success in delivering comprehensive enterprise digital transformations and enhancing customer experiences will be invaluable. You will work closely with our team leveraging your deep insights into industry and digital trends and understanding their impacts on organisations.

What your days will look like:

Your responsibilities will include crafting compelling client proposals and architecting and leading projects through their entire lifecyclefrom strategy to execution. While expertise in Electronic Patient Records (EPR) or data platforms is a plus the ability to deliver diverse enterprise-wide transformations is a must.

Your extensive experience should cover strategy and experience design operating model design and implementation process design patient journey and service model design and end-to-end digital transformation. You will also need to demonstrate a track record of leading organisations and supporting clients in achieving tangible impactful outcomes.

This role is for you if:

• You have a background in Consulting or Professional Services or Industry experience (including digital programme SRO roles)

• Experience in the following areas:

• Experience delivering digitally enabled transformation programmes especially EPR delivery / implementation

• Transforming business and operating models to better align to patient / citizen need as customers and improve ways of working

• Enhancing digital capabilities by leveraging next generation technologies

• Improve the visibility and knowledge about patients through advanced analytics

• Help organisations capture and process feedback and improve end to end patient experience whilst also reducing cost to serve

• Experience of interpreting clients strategic operational and external drivers for change gaining respect building trust and inspiring clients by anticipating their needs and exceeding expectations within the health industry

• Experience of building sustainable senior client relationships and being recognised and respected by clients and colleagues as a knowledgeable valued and trusted professional.

• People and client centric with a passion for designing and delivering compelling experiences for patients/customers and employees

• Proven track record in delivering client excellence as well as shape and contribute to the growth of our practice

• Sound understanding of emerging technologies and their applications to improve patient and employee experiences

What youll receive from us:

No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Please submit your interest by close of play October 6th.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Case Development Business Development Business Expansion Business Model Development Business Transformation Channel Partner Management Coaching and Feedback Communication Creativity Customer Analysis Customer Engagement Customer Experience (CX) Strategy Customer Insight Customer Relationship Management Customer Retention Customer Service Customer Strategy Customer Success Customer Transformation E-Commerce Embracing Change 29 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

Yes

Job Posting End Date

Required Experience:

Director