Breakfast Manager - London Hilton on Park Lane
- Manage overall restaurant operations with a focus on breakfast, lunch and afternoon tea
- Have strong floor presence to maintain structure and standards among the team
- Keep and stock up par levels of all food, beverage and non-beverage items needed for service
- Maintain exceptional levels of customer service
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Implement incentives and commitments to drive the breakfast and restaurant SALT score
- Respond and drive the online review platform scores
- Manage online awareness, availability and bookings
- Recruit, manage, train and develop the breakfast and afternoon tea restaurant team
- Manage guest queries in a timely and efficient manner
- Work within budgeted guidelines in relation to food and beverage cost and payroll
- Drive sales to maximize budgeted revenue
- Accountable for monthly stock takes
- Incentivise team members to maximize sales and revenue
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Ability to comply with all Food and Beverage brand standards
- Ensure communication meetings are conducted and post-meeting minutes generated
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- Comply with hotel security, fire regulations and all health and safety legislation
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