Housing Complaints Manager

Vivid Resourcing
London

Location: Hybrid – 2 days a week in the office (London Council)

Overview:
Responsible for managing and improving the council’s housing complaints process, ensuring fair and timely resolution of cases and using feedback to drive service improvements.

Key Duties:

  • Lead and coordinate the handling of housing complaints and escalations, communicating with both tenants and landlords.

  • Work closely with residents, services, and the Ombudsman.

  • Monitor performance, identify trends, and recommend improvements.

Posted 2025-10-15

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