Sheltered Housing Officer

We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently.


You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery.

The Role
Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed.
Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process.
Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes.
Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures.
Support and encourage resident involvement through meetings, consultation events, and clear communication of service information.
Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money.
Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements.

Key Requirements
Experience delivering high-quality customer service, ideally within sheltered or social housing.
Strong verbal and written communication skills, with the ability to work both independently and as part of a team.
Organised and methodical approach, able to prioritise tasks and meet deadlines.
Knowledge of sheltered housing, tenancy management, or community alarm services desirable.
Confident using computerised systems and maintaining accurate administrative records.
Commitment to equality, diversity, and continuous service improvement.

What you need to do now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .