Claims & Insurance Business Partner - ML037

Job Summary

Context

Do you have experience in claims, insurance, or litigation support — and a passion for managing risk?

We are pleased to announce an internal opportunity for the role of Claims & Insurance Business Partner within the SHEQ Team.

This is a critical position supporting Metroline’s claims management, litigation oversight, and insurance handling. You’ll work across the business to manage a wide range of motor and liability claims, support investigations, lead on documentation for litigation, and engage directly with brokers, insurers, and legal teams.

Key Responsibilities

• Manage a diverse claims portfolio (up to £25,000), including motor, liability, and incident claims
• Prepare and submit litigation documents, obtaining approvals where required
• Act as the key liaison between internal departments, external solicitors, and The Quest Partnership
• Triage Vehicle Incident Reports (VIRs) and ensure drivers are supported in providing statements or attending court
• Support audits, maintain compliance with legal and policy standards, and contribute to policy reviews
• Analyse and report on claims performance, risks, and insurance metrics
• Retrieve CCTV evidence, liaise with IT, and coordinate with senior stakeholders and SHEQ partners
• Ensure accurate, confidential data handling and GDPR compliance at all time

Essential Skills

• Previous motor claims handling experience (insurer, broker, or legal environment)
• Strong working knowledge of transport legislation and risk/compliance processes
• High level of personal organisation and autonomy in managing complex casework
• Excellent communication and influencing skills with the ability to build relationships across functions
• Ability to manage sensitive legal documentation and litigation preparation
• Proven experience in proactively improving claims processes and reducing risks

Desirable Skills

• Progress toward or completion of a CII professional qualification
• Experience conducting audits or compliance reviews
• Exposure to the transport or bus industry environment
• Familiarity with CCTV, incident investigation, or Quest coordination

Hours of work

38 hours per week, Monday to Friday

The Equality Act

Metroline is an equal opportunity employer, and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

Why apply?

This role offers the opportunity to work at the heart of Metroline’s risk, claims and insurance operations. You’ll help influence legal outcomes, mitigate risk exposure, and ensure the company remains compliant and protected while improving internal processes

How to apply

Please email your CV and a cover letter to: [email protected]

Please ensure that the subject line of your email clearly indicates the position and vacancy code

Applications

Applications should include:

• The reasons you are applying for the post
• Why you believe you are a suitable candidate

Any relevant qualifications or experience