Apprentice Administrator

Summary

We are looking for an apprentice to join our Social Infrastructure business who revitalise homes and communities through the regeneration and maintenance of living spaces, breathing new life into neighbourhoods and ensuring homes are safe and compliant.

Wage

Competitive

Competitive wage offered

Training course

Business administrator (level 3)

Hours

Monday- Friday, office hours (TBC).

42 hours 30 minutes a week

Start date

Monday 30 November 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will join our resident liaison team, who are responsible for ensuring that strong communication links are built and maintained between the resident whose home we are working in, the client we are working on behalf of, and our operational site team who are carrying out the refurbishment work on properties.

Some of your key responsibilities will include supporting the team with:

• Dealing with enquiries from clients and customers via email, telephone calls and different systems
• Creating, maintaining and ensuring efficient handling of documentation
• Working closely with a range of colleagues and stakeholders including internal teams, site based colleagues, and client representatives to ensure our projects run smoothly

Where you'll work

Glastonbury House Ground Floor
Abbots Manor
London
SW1V 4NP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• In order to fully develop in your role, you will be enrolled onto the Level 3 Business Administrator apprenticeship qualification with one of our training partners
• This learning pathway is delivered entirely remotely, and you will access online self-accessed or virtually delivered classroom sessions, and one-to-one support from your tutor or coach
• They will also meet regularly with you and your line manager to ensure you are progressing through your programme

Requirements

Essential qualifications

GCSE in:

5 including English & Maths (grade 4-9/C-A* or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Non judgemental