Client Services Assistant

As part of the client services team, the Client Services Assistant will play a pivotal role in the successful operation of the store, ensuring that all communication and actions taken enable the Concierge team to improve, maintain, and deliver exceptional service. The Client Services Assistant will cover all aspects of Front Door greeting services, Front Desk customer support, and associated administrative duties.

Key responsibilities include, but are not limited to:

Client Services:

• Exceptional levels of customer service. The Concierge Team is responsible for all first line enquiries through in person greeting, phone, email and instant messaging.
• Positioned primarily at the Concierge Desk, providing information to clients about the store and our available products.
• Providing consistently outstanding customer services experiences for all of our visitors.
• Assisting clients with sales enquiries, stock availability checks and other sales related tasks.
• Commitment to responding to client enquires in a timely manner in line with our SLA.
• Producing daily written reports on our client visits and other instore interactions.
• First line response to complaints or similar client enquiries where follow up is required.
• Log relevant client data to our client database accurately.
• Assist with cover on the front door, providing a warm welcome to all clients.
• Assist on the front door during events, including taking part in planning meetings, greeting invited guests, working closely with press team and store management during the events.

Office and Administration:

• Booking and packing shipments to a variety of destinations both local and international.
• Providing support to store staff in relation to tracking and updates on their shipments, using effective and proactive communication to ensure expectations are met.
• Assisting staff in booking client appointments, and administration of the appointment booking system.
• Working closely with the wider Concierge and store office teams to process incoming and outgoing shipments related to in-store purchases and VIP clients, if required to do so.
• Ensuring a high level of attention to detail is maintained with a meticulous approach to standards.
• To be knowledgeable of all store-wide activities, launches, events and new deliveries.
• Assist in maintaining concierge spaces are maintained to excellent standards.
• Maintaining the department’s stationery and non-inventory supplies.
• Setting up for meetings, and adhoc administration tasks.

The Candidate:

• Strong customer service experience.
• Excellent written and verbal communication skills
• A confident and proactive approach to handling tasks.
• Exceptional organisational skills with the ability to multitask in a fast-paced environment.
• A keen eye for detail.
• Ability to work within a team.
• Flexibility to work different shifts.
• A positive and enthusiastic personality who is willing to go above and beyond to assist the wider store team and to tackle tasks, big or small, with pride and enthusiasm.
• Experience with Retail Pro and the Microsoft Suite is a plus

What We Offer:

• 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
• A generous Clothing Allowance
• Up to 60% Employee Discount
• Access to RetailTrust, our Employee Assistant Programme
• Free extended access to Headspace for mindfulness and meditation
• 24/7 Access to our VirtualGP service
• Cyclescheme and Eyecare Vouchers

Equal Opportunity

The diversity of our workforce is what makes us unique, creative and connected.

As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life - age, race, gender, sexuality, disability, and more - and strive to make everyone feel like they belong.

We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible.

Put simply: we welcome everybody, respect everyone's stories, and celebrate our differences.