Senior IT & Systems Manager

About Us 

inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP! 

About the Role 

We are seeking a skilled and adaptable Senior IT and Systems Manager to join our team of over 150 employees. This role is ideal for someone with a solid foundation in IT support and systems engineering, who is eager to take ownership of infrastructure and contribute to continuous improvement across our technology landscape.

You will work closely with teams across the business to ensure the reliability, security, and performance of our IT systems. Responsibilities include configuring and maintaining hardware and software, managing system upgrades, troubleshooting complex technical issues, and supporting users to ensure a seamless and efficient experience.

This is a very hands-on role, but we are looking for someone who can grow an IT team as our business expands. If this sounds like you, we’d love to hear from you!

What you’ll be doing

Provide first-line technical support to team members, resolving hardware, software, and network issues

Run day-to-day IT operations, including system monitoring, patching, and updates

Manage IT procurement, including ordering devices, accessories, and software licenses

Set up and configure business equipment, ensuring secure and efficient access to essential tools

Work with finance to maintain an accurate inventory of IT assets and licenses

Assist in maintaining and updating IT documentation and internal knowledge bases

Collaborate with Engineering and other teams to ensure seamless systems integration

Support onboarding and offboarding processes from a technical perspective

Contribute to IT projects and help shape future systems and infrastructure improvements

What We Can Offer You 

Competitive Compensation : Attractive salary, including discretionary performance-based bonuses  

Pension : Pension contribution scheme through Nest 

You Time : Competitive annual leave allowance and an increasing holiday allowance based on length of service  

Birthdays & Anniversaries : We celebrate milestones with you and offer a day off for your birthday every year. Because no-one should have to work on their birthday!  

Work-Life Balance : Flexible working hours and hybrid/remote working options to support a healthy work-life balance  

Regular Team Socials : We celebrate our team, our milestones, and our new businesses with social events every month

Investing in Your Future : We encourage a growth mindset through proactive development opportunities. Such as continuous learning opportunities, professional training programs, and career advancement paths 

Inclusive Environment : A supportive and inclusive workplace that values diversity and encourages collaboration and innovation 

Employee Recognition : Programs to recognise and reward employees for their contributions and achievements 

Skills We Need for This Role 

Recent and current experience in IT support or systems engineering, ideally within a fast-paced, fast-growing, business environment

Strong working knowledge of configuring laptops, managing software licenses, and supporting business-critical tools

Experience with Microsoft 365 administration and collaboration tools

Confident troubleshooting of hardware, software, and network issues across Windows and macOS environments

Familiarity with IT procurement processes and asset lifecycle management

Understanding of basic security principles and ability to deliver user training on IT security best practices

Excellent problem-solving skills and attention to detail

Clear and professional communication skills, with the ability to support users across all levels of the business

Ability to manage multiple tasks and priorities, meet deadlines, and maintain high standards of documentation

A proactive mindset with a willingness to learn and contribute to continuous improvement

Don’t quite have all of these skills? Why not apply and our team can review your experience and fit for the role. We’d love to hear from you!

inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.