Account Manager, EMEA

About Sedex

Sedex is a trusted partner for over 100,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains . Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

The role

We are seeking an Account Manager to join our AM Team in the UK. In this role, you will build and nurture long-term, trusted relationships with a portfolio of customers, driving high levels of retention and satisfaction. You will develop a deep understanding of your customers’ goals and objectives, embedding Sedex and our wider offering to deliver value at every stage of their journey.

You will be responsible for achieving additional revenue targets within Sedex’s existing customer base by promoting and selling tools and services beyond standard membership offerings. Acting as the primary point of contact for your accounts, you will collaborate closely with key internal stakeholders to ensure a consistently high-quality customer experience.

Key Responsibilities

· Define and develop the customer retention and growth strategy.

· Produce and embed individual Account Management Plans for every customer, setting out defined goals and measures of success.

· Develop a pipeline of opportunities to manage and measure business growth, retention forecasting and customers at risk.

· Set and manage customer expectations and service level agreements, ensuring that all key internal stakeholders are engaged and supportive of the approach.

· Explore and expand the relationship between Sedex and the customer, through engaging and demonstrating the value of Sedex beyond the operational team.

· Proactively explore up-sell opportunities throughout your customer base and deliver against revenue KPI’s.

· Actively collaborate in the optimisation of the customer experience journey by sharing knowledge about customer behaviours, problems/challenges they are facing and work with the Sedex product team to explore solutions.

· Take overall ownership of every opportunity won, working closely & collaborating with a variety of internal business teams, ensuring that opportunities are delivered with high customer satisfaction.

· Manage customer renewals and contract negotiations in accordance with internal governance and processes.

· Promote and embed new tools and services across your customer base.

Knowledge, Skills & Experience

• 3+ years’ experience in an account management or sales role.

• Experience in the ESG/Sustainability Space is not mandatory but very beneficial.

• Results driven, target focussed and able to prove experience of growing accounts.

• To be driven to work in a fast-paced, ever-changing environment, and can organise & prioritise your work independently.

• Able to demonstrate experience in managing a full sales cycle successfully and to demonstrate that targets can be met (ideally overachieved).

• Experience in creating and strengthening customer and internal relationships. Demonstrable experience of managing executive relationships with the enterprise and strategic accounts, building rapport and confirming Sedex as a critical partner to our customer base.

• Innovative and creative in finding solutions that will exceed customer expectations.

• Critical and creative thinking, with the ability to be agile in an ever changing environment.

• Strong listening skills and ability to communicate effectively and adapt style to all levels of subject understanding.

• Excellent information gathering and verbal / written presentation skills as well as meticulous attention to detail.

• Knowledge of Salesforce, Microsoft Office and ideally Gainsight.

• Proven track record of taking ownership, meeting targets and driving results.

Our culture

At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do:

· Respect Each Other : We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.

· Customer-Driven : We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.

· Thinking Creatively : Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.

· Take Ownership : We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.

· Deliver Results : We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.

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