veterinary client care advisor
Salary: Up to £30,000 DOE + benefits Be the friendly face of Ecovets.
We’re looking for a Client Care Advisor—our version of a receptionist—to join our welcoming team. You’ll be the first voice on the phone and the first smile our clients see, creating a calm and confident environment for pets and their people. What We’re Looking For * Minimum 2 years’ experience in a small-animal veterinary practice * Excellent communication skills and native-level English * Strong organisational ability with great attention to detail * Calm under pressure and able to juggle multiple priorities * Compassionate and professional with clients and colleagues * Confident using practice management systems and IT tools * A genuine love of animals and the people who care for them Your Day-to-Day * Welcome clients and pets with warmth and professionalism * Manage phones, emails, and appointment bookings * Support clients through check-in, payment, and follow-up * Keep patient records accurate and organised * Work closely with vets and nurses to keep the day running smoothly * Maintain a tidy, inviting reception and waiting area What We Offer * Competitive salary up to £30,000 (dependent on experience) * Private health insurance * Cycle-to-work scheme * Generous CPD allowance * 28 days’ holiday * Staff discounts on treatments and products * Career progression in a growing, independent practice * A supportive, kind team that values your input and wellbeing
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