Cashier
- Organise and ensure the till area is clean, tidy and adequately stocked up at all times to support the sales team (eg bags, boxes, note cards, ribbon, stationery etc).
- Ensure merchandise is handled with care and consideration.
- Process transactions including sales, exchanges and refunds (exceptional transactions will be restricted to advised limits).
- Ensure accurate processing at the point of sale, including correct prices, code references, payments and customer details.
- Ensure that sales are linked through to the accurate customer and that new customers are recorded onto EUDO.
- Be responsible for opening and closing the till including: (1) previous day's banking and reconciliation, (2) end of day cashing up and reconciliation and (3) preparing cash for deposit and safe storage.
- Ensure Cegid reporting is accurate and reported to head office by deadlines.
- Manage the processing and filing of all documentation relating to your responsibilities.
- Communicate all sales and cash control issues with your line manager and/or store manager.
- Work closely with the store administrator to follow up on negative stock from sales processing.
- Consistently provide high levels of service to clients that directly mirror the expectations of all Hermès employees. This includes prompt and friendly greeting, offering to assist and answer questions.
- To be able to convey the Hermès culture and values and to handle difficult situations with grace, compassion and composure.
- Maintain a professional approach and demeanour in keeping with Hermès standards.
- Participate in store meetings and actively contribute to achieving the store's target and represent a positive approach as a team.
- Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.
- Develop and maintain good and constant communication with your line manager and/or store manager.
- Respect your team and the customer by being articulate, immaculate, and punctual at all times.
- Train any new members of staff to be able to use the till and to make sure that the point of sale operates well during any cashier absence.
- Successfully complete and participate in any training provided.
- Support the sales team by providing information on stock searches.
- Work closely with the IT Administrator at head office to assist in reporting and improving any Cegid issues.
- Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès.
- Ensure absolute confidentiality of the Company's commercial activities and internal affairs at all time.
- Prior experience in a Sales, Customer Service or Client facing role
- Experience in using an EPOS system, processing transactions and reconciliation
- Strong numerical skills
- Able to deliver a high touch level of service in a Luxury environment
- Organised, flexible and reliable
- Excellent communication skills
- Good IT Skills: EPOS system, Lotus Notes, Microsoft Office, Windows etc
- Good team player with capacity work autonomously
- Professional with the ability to work efficiently and accurately
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