Housing Officer

TRI Consulting Ltd
London
A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months

Key responsibilities as follows

Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service

This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately

Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team

You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.

Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities.

Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.

Work alongside residents to ensure we offer the right support to sustain tenancies.

Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids.

Always follow the lettings procedure ensuring an effective audit trail.

Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs

Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction.

Responsible for authorising work orders to budget.

Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management

Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management.

Account for services accurately to ensure service charges are transparent and fair to residents

Set service charges with support from the central service team Visiting

Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record

This role is 100% based in the office.

This roles pays £25.12 umbrella and £19.11 PAYE

Essential

Must have worked recently as a Housing Officer or similiar role in housing

Excellent communicator

Must be immediately available or on short notice
Posted 2025-09-10

Recommended Jobs

Dog Boarding needed near Hampstead Town NW3

Tailster
Hampstead, Greater London

Looking for care while we are out of town - Cannoli is a sweet easy pup to care for!

View Details
Posted 2025-09-10

VP Leveraged Finance Portfolio (Joint Ventures)

Michael Page
London

As Vice President, you will support the management of existing and new Joint Venture programmes within the wider Structured Finance arm; This ia an opportunity to apply your leveraged finance expe…

View Details
Posted 2025-09-10

Project Specialist, Hub North (Retail Projects)

PVH
London

About Us: We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position …

View Details
Posted 2025-09-12

Chef De Partie

Compass Group UK
London

Job Details Job Title: Chef De Partie Location: IWM London Salary: Up to £34,000 per annum Contract: Permanent, Full-Time, 5 out of 7 days per week As the Chef De Partie at IWM London,…

View Details
Posted 2025-10-21

Part-time Housekeeper in W8, Job ID J1E39D

Little Ones UK Ltd
Kensington, Greater London

This lovely family based in Kensington is seeking a Part-time Housekeeper to keep their home clean, organised, and well-maintained. All general housekeeping duties are required for this role. Work…

View Details
Posted 2025-09-24

Solutions Architect - NonVolume

The Automobile Association
London

Company description Location: London (hybrid working 3 office days per week) Employment Type: Permanent, full time Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insura…

View Details
Posted 2025-10-15

Customer Engagement Manager

Compass Group UK
London

Job Details Customer Engagement Manager ~ London ~ Up to £35,000 per annum, depending on experience ~5 days over 7, flexibility required in line with business needs Join Compass Group U…

View Details
Posted 2025-10-21

IT Manager - Financial Services Sector

May Business Consulting
London

Hi there! At MBC we keep growing and now we are looking for an  IT Service Manager – Financial Services Sector (London). About MBC May Business Consulting is an international consulting firm o…

View Details
Posted 2025-10-04

CCTV Operator - The Chimes, Uxbridge

Savills Management Resources
Uxbridge, Greater London

Purpose of the Role The CCTV Operator is accountable to the Duty managers/Soft Services Manager for the support and delivery of security within the site, CCTV Controllers will ensure exemplary sta…

View Details
Posted 2025-10-25

Head of Commercial Operations

James Allen's Girls' School
London

HEAD OF COMMERCIAL OPERATIONS Full Time Year round, 35 hours per week Required from January 2026 Full Time Equivalent Salary: £75,000 - £85,000 per annum depending on qualifications …

View Details
Posted 2025-10-06