In-Room Dining Coordinator

Press space or enter keys to toggle section visibility

The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As an In-Room Dining Coordinator, you will be the voice of our in-room dining experience — the connection between our guests and an exceptional, personalised service delivered with warmth, precision, and care. This is more than taking orders; it is about Relationship Hospitality: anticipating needs, building rapport, and ensuring that every interaction leaves a lasting impression. If you are passionate about luxury hospitality, thrive under pressure, and take genuine pride in delivering seamless experiences, we would love to hear from you.

Key Responsibilities

• Handle in-room dining orders with accuracy and care, ensuring all special requests, dietary requirements, and guest preferences are met without exception.
• Communicate effectively and proactively with kitchen and service teams, coordinating seamless order execution and ensuring nothing falls through the cracks.
• Provide confident, knowledgeable recommendations on menu offerings, thoughtfully upselling in a way that genuinely enhances the guest experience.
• Maintain detailed and accurate records of guest preferences and requests, using these insights to personalise and elevate future interactions.
• Ensure all orders are delivered promptly and follow up with guests to guarantee their satisfaction, addressing any concerns swiftly and effectively.

About You

• Connection — You build genuine rapport with guests from the very first interaction, making every phone call or request feel personal, warm, and attentive, while collaborating closely with colleagues to deliver a seamlessly coordinated experience.
• Guest-Centricity — You have a passion for exceptional service and an eye for detail, understanding that in-room dining is an extension of the guest's sanctuary and that every order, no matter how small, deserves the highest standard of care and precision.
• Influencing — You communicate with confidence and clarity, whether guiding a guest through the menu, making a tailored recommendation, or relaying a complex order to the kitchen — always adapting your style to suit the moment and your audience.
• Integrity — You take full ownership of every order from placement to delivery, following established procedures consistently and ensuring guest information is handled with discretion, accuracy, and professionalism.
• Drive — You bring energy and focus to every shift, multitasking effectively in a fast-paced environment, seeing every guest interaction through to a successful conclusion, and proactively seeking ways to refine and improve the service you deliver.
• Adaptability — You remain calm and solution-focused when priorities shift or challenges arise, adjusting seamlessly to last-minute requests, changing guest needs, and the dynamic pace of a luxury hospitality environment.

What we can offer you

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days - A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off - A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.