Business Analyst (Marketing/ Customer)

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are looking for a Business Analyst to work across multiple Customer projects, bridging the gap between business needs and technical requirements on technology and reporting projects in the portfolio. You will work in partnership with business experts and technology teams to identify & implement solutions to meet the needs of evolving business models.

The Business Analyst will be expected to work across projects within the Customer area.

RESPONSIBILITIES

• Prepare and facilitate workshops by assimilating existing process content, identifying knowledge gaps, setting up the workshop agendas, identifying participants & creating workshop materials.
• Identifying participants/stakeholders and documenting user stories and requirements
• Work at varying levels of detail, ranging from high level discussion at the start of the project, to capturing detailed requirements and working with the testing teams to scope and document test scripts.
• Communicate requirements to enterprise data and information leads, solution leads and development teams working collaboratively to develop solutions.
• Understand and visualise process changes in collaboration with business stakeholders
• Understand and uphold enterprise data and information principles in the development of both system and reporting solutions.
• Ability to explain technical information to non-technical participants/stakeholders
• Liaise closely with project/programme managers and Solution Architects to govern scope and manage any change requests.
• Writing test scripts, logging issues for dev teams, and triaging issues
• User Acceptance Testing of all solutions and reports working with project/Programme managers to prioritize defect fixes.
• Maintain and help to govern consistent Business Analysis methodology and ways of working across your stream and the wider domain.
• Transfer knowledge to BAU owners at close of projects.

PERSONAL PROFILE

• Must be able to communicate effectively in both technical and business settings.
• Self-motivated, creative, passionate
• Self-directed and independent worker who can also lead through cross-functional and cross-organisational projects
• Business systems analysis experience and related Product Merchandising experience
• Knowledge of Retail processes and systems
• Demonstrable experience of using or implementing product development processes using technology and reporting
• Can clearly demonstrate delivering artefacts for each project phase, and link the business value created with the process and system improvement
• Experience in using JIRA and Confluence
• Basic knowledge of excel

MEASURES OF SUCCESS

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || IT || DIGITAL || n/a ||