HR Business Partner - Retail

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

The Opportunity

We have an exciting opportunity for a Retail HR Business Partner to join SEPHORA UK and play a key role in shaping the employee experience across our growing retail network across the South region, including London.

In this role, you’ll be a trusted partner to our Store Leadership teams, supporting them in building strong, engaged, high‑performing teams. From employee relations and performance management to HR operations, analytics and talent support, you’ll bring consistency, clarity, and expertise to all areas of people management.

Working closely with the Head of HR for Retail, you’ll help foster a culture where our teams feel empowered, supported, and inspired, all while contributing to the next chapter of Sephora’s expansion across the UK.

What you’ll be doing…

You’ll support and lead activity across the full HR generalist spectrum, including:

• Advise and coach store leaders on effective people management, ensuring alignment with policies and employment law.
• Act as a trusted point of contact for store teams, supporting performance, conflict resolution, and day‑to‑day HR queries.
• Partner with the ER Manager to support or lead ER cases (absence, performance, misconduct) and ensure accurate case reporting.
• Oversee HR documentation and administration, ensuring all processes are completed accurately and on time.
• Monitor absence trends through monthly reporting and ensure RTWs and follow‑up conversations are completed.
• Partner with store leaders to deliver the engagement survey, drive participation, and action key focus areas.
• Support cyclical HR activities (e.g., performance reviews, development processes) to promote a consistent employee experience.
• Drive effective internal communication across retail teams to ensure information is clear, timely, and engaging.
• Prepare HR reports and insights to support data‑driven decision‑making across the retail business.

What you’ll bring…

You’ll be an adaptable and proactive with the confidence and capability to support busy store environments. You will also bring:

• Strong generalist HR experience, ideally within fast‑paced retail or high‑volume environments.
• CIPD qualification (or working towards) is preferred.
• Proven experience supporting managers with people issues and coaching leaders.
• High levels of resilience and the ability to work with agility through constant change.
• Strong commercial awareness and exceptional people skills.
• Outstanding organisation, accuracy, and prioritisation skills.
• Excellent communication skills with the ability to influence at all levels.
• A hands‑on, solutions‑focused approach, with flexibility and adaptability.
• Proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel) and experience with HR systems.

While at Sephora, you’ll find…

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.