Customer Success Specialist in City of London

Job description

Who We Are

At

Ultralytics

, we relentlessly drive innovation in AI, building the world's leading

YOLO models

. We're looking for passionate individuals obsessed with AI, eager to make a global impact, and ready to excel in a dynamic, high-energy environment. Join

our team

and help

shape the future of AI

.

Location and Legalities

This full-time Email Marketing Specialist position is based onsite in our brand-new

Ultralytics office

in London, UK. Applicants must have legal authorization to work in the UK, as Ultralytics does not provide visa sponsorship.

What You'll Do

As our Email Marketing Specialist, you will own and scale our primary communication channel, engaging a global community of over 250,000 developers, researchers, and AI enthusiasts. You will be the voice of Ultralytics, driving growth and adoption of our cutting-edge technology. Key responsibilities include:

• Designing, building, and executing sophisticated email marketing campaigns and automated sequences using platforms like MailerSend and MailerLite .
• Crafting compelling, high-quality content for our weekly newsletter, highlighting new model releases like

  Ultralytics YOLO11

  , product updates for

  Ultralytics HUB

  , and insights from our

  technical blog

  .
• Managing, segmenting, and growing our email lists to ensure personalized and impactful communication for different user personas.
• Leveraging Semrush and other

  SEO tools

  to perform keyword research, optimize email content, and improve our overall digital footprint.
• Meticulously tracking and analyzing campaign performance through key

  analytics

  , providing actionable insights to refine our strategy and maximize ROI.
• Implementing rigorous A/B testing on subject lines, content, design, and calls-to-action to continuously improve engagement and conversion rates.
• Collaborating closely with our engineering and content teams to create a cohesive narrative around our

  products

  and

  open-source projects

  .

Your strategic vision and analytical prowess will be essential in supporting

Ultralytics' mission

to make advanced

AI

accessible to everyone.

Skills and Experience

• 5+ years of hands-on experience in email marketing, preferably within a fast-paced tech or

  SaaS

  environment.
• Proven expertise with modern email marketing platforms like MailerSend , MailerLite , or similar tools.
• Strong proficiency with SEO and analytics tools such as Semrush , Ahrefs , and Google Analytics .
• Demonstrated success in managing and scaling large email lists (100k+ subscribers) and developing complex automation workflows.
• Deep understanding of email marketing metrics, A/B testing methodologies, and data-driven optimization.
• Exceptional writing and editing skills, with a talent for making complex topics like

  computer vision

  and

  machine learning

  accessible and exciting.
• A genuine interest in

  artificial intelligence

  and a desire to learn about our models, such as

  YOLOv8

  and

  YOLO11

  .
• Excellent problem-solving skills and the ability to perform in a fast-paced, high-intensity environment.

Cultural Fit - Intensity Required

Ultralytics is a high-performance environment for world-class talent obsessed with achieving extraordinary results. We operate at a relentless pace, demanding exceptional dedication and an unwavering commitment to excellence, guided by our

mission, vision, and values

. Our

team

thrives on audacious goals and absolute ownership. This is not a conventional workplace. If your priority is predictable comfort or a standard work-life balance over the relentless pursuit of progress, Ultralytics is not for you. We seek driven individuals prepared for the profound personal investment required to make a defining contribution to the future of AI.

Compensation and Benefits

• Competitive Salary: Highly competitive based on experience.
• Startup Equity: Participate directly in our company's growth and success.
• Hybrid Flexibility: 3 days per week in our brand-new office - 2 days remote.
• Generous Time Off: 24 days vacation, your birthday off, plus local holidays.
• Flexible Hours: Tailor your working hours to suit your productivity.
• Tech : Engage with cutting-edge

  AI projects

  .
• Gear: Brand-new Apple MacBook and Apple Display provided.
• Team : Become part of a supportive and passionate

  team environment

  .

If you are driven to redefine the capabilities of machine learning and eager to make a significant impact,

Ultralytics

offers an exceptional career opportunity.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Casual / Part Time Jobs

Published at

12-09-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English