Service Desk Transformation Lead
Job description
Service Desk Transformation Lead – Contract
You deliver change. You lead global Service Desk transformation. You manage vendors, drive process improvement, and make IT services and ITSM tooling work.
Location: Project would benefit from 2 days per week (Euston)
Rate: £500 - Outside IR35
Start: 5th Jan start. 6 month contract.
Who: Global recognised entertainment brand with a cause for good.
What you will do
- Lead end-to-end delivery of a Service Desk and ITSM platform transformation
- Manage requirements, vendor selection, implementation, and rollout
- Coordinate RFI and RFP processes, set clear evaluation criteria, align stakeholders.
- Oversee tool selection and implementation, support ITSM processes and service excellence
- Harmonise ITSM processes across regions: Incident, Request, Change, Knowledge, CMDB
- Plan and execute mobilisation and rollout, including pilot, training, and transition to BAU
- Track deliverables, milestones, and dependencies, report progress
- Manage risks, issues, dependencies, and change control, escalate when needed
- Work with internal IT, service delivery teams, and external vendors for cohesive delivery
- Provide regular reporting to stakeholders at all levels
Your profile
- 8–10 years in IT project management, including ITSM and Service Desk transformation
- Proven delivery of global ITSM tool implementations e.g. ServiceNow.
- Experience managing RFI/RFP processes and vendor selection
- Led cross-functional, multi-region teams and suppliers
- PRINCE2 Practitioner, PMP, or equivalent
- ITIL Foundation (minimum)
Ready to lead a service transformation that matters? Send your CV and receive a response within 48 hours.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- City of London
- Type of Contract
- Casual / Part Time Jobs
- Published at
- 27-12-2025
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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