Service Delivery Manager

We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management.

What we do matters to billions of people across the world. Residential real estate is the world’s largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That is why we formed Odevo.

Over the past six years, leading property management companies in the US, UK, Nordics, Germany, Spain, Portugal, Italy, and Mexico have joined forces to form Odevo. In that time, our revenues have grown 60-fold, establishing us as one of the largest and fastest-growing international players in the industry. Our ambition is to continue to grow rapidly organically and by attracting additional companies to join us in both existing and new markets.

We deliver our property management services with custom developed software to simplify living and make life easier for property owners, association boards, residents and very importantly our own property management professionals. We make complex topics such as managing property finances and the daily maintenance of buildings easy, and we automate time-consuming everyday tasks so people can spend more time on things that they really enjoy.

We are now a 10 000 employee company with a start-up mentality. We aspire to break new ground through innovation, and we actively cultivate a workplace where we can grow as individuals and have fun while achieving great things together.

To continue our ambitious growth journey, we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry on a global scale

Position: Service Delivery Manager
Company: Odevo UK
Location: Hybrid – London / UK-based offices
Working Hours: Monday to Friday, 37.5 hours per week
Salary: Competitive and aligned to experience
Contract: Permanent

Our benefits package includes 25 days annual leave plus public holidays, private healthcare, pension contributions, staff discounts, and more.

About the role

As a Service Delivery Manager , you will be responsible for overseeing the end-to-end delivery of IT services to Odevo UK and its Operating Companies. You will ensure services meet agreed SLAs, manage service performance and escalations, and drive continuous service improvement across the organisation.

This role is central to maintaining operational stability while improving service quality, customer satisfaction, and efficiency. You will lead service teams, manage third-party vendors, oversee service processes, and work closely with stakeholders to ensure IT services support business needs.

Key Responsibilities

• Oversee IT service delivery across Odevo UK and OpCos, ensuring SLAs and quality standards are consistently met

• Lead and manage Service Desk operations.

• Act as a key point of escalation for service-related issues, ensuring timely resolution and clear communication

• Build strong relationships with OpCos and internal stakeholders through regular service reviews and engagement sessions

• Monitor service performance, analyse metrics, and drive continuous improvement initiatives

• Develop, maintain, and improve IT service management processes and standards

• Identify Continuous Service Improvement opportunities and transition them into the day to day operations

• Lead, mentor, and support the service delivery team, fostering a culture of accountability and excellence

• Manage third-party vendors, including performance management, contracts, licensing, and invoicing

• Oversee software licensing and maintain an accurate, evolving service catalogue

• Ensure clear internal communication and identify service delivery risks and compliance issues

• Support general operational activities, including ad hoc tasks, calls, and email traffic as required

Experience

• Proven experience in IT service delivery management within a complex or multi-entity environment

• Strong understanding of IT operations, infrastructure, and service management frameworks

• Experience managing service teams and third-party vendors

• Solid knowledge of SLAs, KPIs, and service performance reporting

• Excellent communication, stakeholder management, and conflict resolution skills

• Strong leadership abilities with a hands-on, service-oriented mindset

• ITIL, COBIT, or equivalent service management certifications

What We Offer

• A collaborative, innovative culture that values people as much as technology

• Hybrid working model with flexibility across London and UK-based offices

• Competitive salary aligned to experience

• Comprehensive benefits package.

• Opportunities to lead, influence, and continuously improve services at scale

Ready to take the next step in your IT service delivery career?

Please note: Candidates must be eligible to work in the UK without restrictions. Documentary evidence of eligibility will be required. Some benefits may be subject to a qualifying period.

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Please note: Candidates must have the right to work in the UK without restrictions. Some benefits may be subject to a qualifying period.