Project Manager - O2

Job Introduction


Project Manager - O2 Arena, London | Full-time / Permanent

£60,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We are looking for a passionate Hospitality Manager to specialise in premium suite operations at The O2 Arena, one of the world's most iconic entertainment venues - in 2025 alone we're hosting concerts including Lady Gaga, Stereophonics, Lorde, and Bastille!

As Hospitality Manager you'll play a key role in exceptional hospitality experiences as part of a passionate, progressive hospitality team - one that puts people first and celebrates the unique experiences that only The O2 can deliver!

We are Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Project Manager - the role

As a Project Manager, you will play a critical role in leading and delivering initiatives that support the organization's strategic objectives. Reporting to the Director of Strategy and working closely with the General Manager, you will oversee full project lifecycles and drive efforts to enhance organizational efficiency, effectiveness, and innovation. Your responsibilities will include comprehensive project planning, execution, monitoring, and stakeholder engagement to ensure successful outcomes and long-term, sustainable transformation.

KEY RESPONSIBILITIES

Project Management:

• Lead the planning, execution, and delivery of multiple projects simultaneously, ensuring adherence to timelines, budgets, and quality standards.
• Develop comprehensive project plans, including scope, objectives, timelines, resource allocation, and risk management strategies.
• Coordinate cross-functional teams, assign tasks, and facilitate effective communication to ensure alignment and collaboration.
• Monitor project progress, identify potential risks or issues, and implement corrective actions as necessary to mitigate disruptions.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders, department heads, project sponsors, and team members.
• Communicate project status, milestones, and key decisions effectively to ensure alignment and manage expectations.
• Address stakeholder concerns, resolve conflicts, and solicit feedback to enhance project outcomes and stakeholder satisfaction.

Resource Management:

• Allocate resources efficiently, including personnel, budget, and technology, to support project objectives and deliverables.
• Identify resource gaps or constraints and collaborate with relevant stakeholders to address them proactively.
• Optimize resource utilization and productivity through effective planning, prioritization, and coordination.

Performance Measurement and Reporting:

• Define key performance indicators (KPIs) and metrics to measure project success and transformational impact.
• Establish regular reporting mechanisms to track progress, analyse trends, and evaluate project outcomes against predefined targets.
• Provide insightful analysis and recommendations to senior management based on performance insights and lessons learned.

People

• Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality.
• Conduct regular performance reviews and talent management / succession planning activity.
• Ensure effective team communication flows throughout the venue.
• Ensure that any required training and development is delivered in line with any transformation projects if required.

KPIs

Project Delivery Metrics:

• Timely completion of projects.
• Achievement of project milestones within specified timelines.

Cost Management:

• Effective cost control and budget management during the transformation process.
• Reduction in overall operational costs.

Stakeholder Satisfaction:

• Stakeholder feedback and satisfaction scores.
• Positive feedback from key stakeholders (internal and external).

Performance Metrics:

• Improvement in key performance indicators directly impacted by the transformation.
• Enhancements in productivity and efficiency metrics.

Return on Investment (ROI):

• Calculation of the financial benefits derived from the projects.

Training and Development:

• Facilitate training programs to ensure employees are equipped to adapt to new processes and tools.

Technology Adoption:

• Successful integration and adoption of new technologies.
• Improvement in technology-related KPIs, such as system uptime, response time, etc.

IPOE Review Score

• Review conducted by Business Excellence Team Supported by completion of quarterly self-assessment

What we're looking for

• Experienced in the commercial sector, having taken direction, and delivered projects that enhance guest experience, operational efficiency, and commercial success.
• Financially astute and understands complex finance models and accounting processes.
• Displays the ability to be planned and methodical in their approach, with an objective and considered point of view.
• Strategically focused, someone who engages and contributes to discussions in relation to operational strategy.
• Project management, experienced in delivering projects and/or complex initiatives in line with time and budget parameters.
• Supporting delivery of strategy. Can translate strategy into tangible plans to deliver the vision of change.
• Analytical approach, data driven in their approach to establishing business solutions, understands and champions the use of data in informing strategic approach.
• Commercially focused and understands how operating models are built and what levers can be employed to improve performance utilising a data driven approach.
• Flexible and agile, appreciating need for speed of action and reaction without diluting the quality of results.
• Problem solver, someone who is able to identify a problem and react positively to this, ensuring the deliverance of the strategic objectives is achieved.

What you'll get in return

• Competitive salary and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments), mental health support: 24/7 Employee Assistance Programme
• Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why join us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.