Media Support Worker

Job Title: Media Support Worker
Contract : Permanent, Full-time (37.5 hours per week) Monday to Friday, between 8am and 6pm
Location : Hybrid to central London
Salary : £23,809.50 per annum

As a Media Support Worker, you will play a vital role in ensuring disabled staff and contributors can work without barriers and fulfil their roles with confidence. From providing one-to-one human support such as sighted guiding, note-taking, or research assistance, to coordinating and booking specialist facilitation services, you will be at the heart of enabling accessibility and inclusion. By delivering this support in person at central London offices, on location across the UK and abroad, or remotely where required, you will help create an environment where everyone has equal access to opportunities and resources.

You will also play a key part in the smooth delivery of services, ensuring referrals and bookings are managed accurately, records are maintained, and suppliers are coordinated effectively. With your strong organisational skills, ability to engage with people at all levels, and commitment to meeting targets and deadlines, you will support the team in resolving challenges and upholding high standards of service.

This is an exciting opportunity to make a meaningful impact in a varied role where no two days are the same. You will develop specialist skills in accessibility and facilitation, play a direct role in removing barriers for colleagues, and make a meaningful impact on people’s working lives. By helping create a more inclusive, accessible, and barrier-free workplace, you will be part of a supportive and collaborative team.

Main Objectives

The postholder will provide facilitation (human support) for disabled staff across London offices and log this support on our internal systems. The postholder will also accurately book communication support and other facilitation requests using our internal systems to ensure Key Performance Indicators (KPIs) are reported and our financial reporting is accurate in relation to these bookings. The postholder will be part of a team that highlights risks and issues and works proactively to resolve them, with support from more senior colleagues and management. The postholder will provide access support and advice, mainly to client stakeholders.

Please note:

1. This is a hybrid role, with some working from home. Candidates should expect to be working in central London offices for the majority of the time, with a requirement to work out of hours or on location in the UK and abroad, according to operational needs.
2. Candidates must be capable of providing 1:1 human support in the above situations.

Specific Duties
Provision of facilitation:

To provide facilitation (human support) to disabled staff and contributors to enable them to fulfil their job requirements without barriers.

This includes (but is not limited to):

• guiding service users with sight loss.
• providing reading and research support.
• providing audio description.
• note-taking in meetings.
• use of various software packages.
• use of office equipment.
• providing support for service users on client transport and public transport, or on location.

Administration:

General administrative functions including (but not limited to):

• completing and sending Access to Work claim forms.
• supporting team members with service delivery.
• maintaining records.

Booking support:

• Receiving, uploading and reviewing referrals for support requests.
• Updating system in line with agreed processes and escalating work to Disability Advisors / Vocational Rehabilitation Consultants.
• Ensuring that all Service Level Agreements (SLAs) are adhered to in terms of acknowledging referrals.
• Working with a specified list of suppliers to book, confirm and arrange facilitation support as and when requested for service users.
• Following up on any cancelled requests and recording cancellation reasons.
• Reporting noncompliance of suppliers or feedback from service users.
• Maintaining accurate records using database.

Requirements for this role

• Ability to deliver 1:1 human support, including sighted guiding.
• Ability to work effectively with both internal and external customers.
• Highly organised, able to self-motivate and manage a busy and varied workload.
• Ability to work to tight deadlines.
• Ability to engage effectively with a variety of people at all levels.
• Ability to learn to use and understand new / variety of computer systems.
• Ability to do work to instruction (e.g. data inputting) using standard apps and systems.
• Ability to do basic research tasks using online tools and resources, working to a brief.
• Experience of working to measurable targets and deadlines.
• A team player who is also able to work unsupervised.
• Commercial and financial awareness / some understanding of the government funding mechanisms.

Our Company Benefits

• 31 days holiday inclusive of bank holidays, increasing with length of service
• Pension scheme
• Access to Company benefits and discount portal
• Access to a Health Cash Plan
• Free eyecare vouchers
• Cycle to work scheme
• Access to confidential Employee Assistance programme
• Interactive mental health and wellbeing app