Director, Product Operations (Hiring Immediately)

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on and

Are you a decisive, high‑velocity Product Operations leader who thrives at Exec‑level altitude and turns organisational complexity into clarity, momentum, and measurable impact?

At Diligent, we’re looking for a true force‑multiplier — someone who can modernise and run the operating system that powers our Product Management, Delivery Management, and Content organisations across four business units. This highly visible leadership role is about imposing coherence, driving execution discipline, and building an operating rhythm that accelerates product teams, not slows them down.

If you bring conviction, energy, an AI‑first mindset, and the ability to transform data into direction, you’ll shape how a global product organisation plans, delivers, communicates, and scales with excellence.

What You’ll Lead & Deliver

• Build and own the operating cadence for Product, Delivery, and Content across all business units.

• Enforce consistent processes, standards, and best practices that drive execution excellence and predictable delivery.

• Create a single source of truth for product data, metrics, delivery performance, and user behaviour insights in partnership with Business Analytics.

• Transform content operations into an AI‑first capability with modern tooling, automation, and human‑in‑the‑loop workflows.

• Govern and report on strategic investments, including allocation, impact, and outcomes.

• Own and optimise the tools, platforms, and technologies that support product operations across the organisation.

• Communicate product plans, delivery progress, and outcomes clearly and credibly to senior leadership and cross‑functional teams.

The Essentials you'll need to get an Interview

Leadership & Operating Style

• High energy, decisive leadership presence with a strong bias to act]]>