Legal Product Specialist

About Smokeball

With offices in Australia, the US, and the UK, Smokeball is a global leader in legal practice management software, proudly supporting small and mid-sized legal practices to run their best firm and live their best life. We’re passionate about what we do, and our clients know it!

Our collaborative culture and strong sense of purpose are the driving forces behind our success.

Role Overview

We are looking for a driven and enthusiastic Legal Product Specialist to join our team! In this role, you will be ensuring our product aligns with legal standards, industry regulations, and client needs.

You'll be part of a collaborative team where, day to day, you'll dive into our configuration tools that help build out content for our clients. You’ll also have regular client chats, gathering feedback on the types of content they expect to see within Smokeball, which includes automation and precedent forms. If you are ready to lay down the law 😉 passionate about innovation, and love working in a collaborative team environment, this opportunity is for you!

Key Responsibilities

Create, automate and maintain legal forms and precedents.

Assess and prioritise new requests considering alignment with UK legal processes

Use internal tools to create and update existing database design tables to facilitate new matter type requests and required updates

Feedback calls with clients and assist with queries in our CRM systems, focusing on specific practice area requirements.

Become a pro at offering subject matter expert assistance to Smokeball UK.

Collaborate with product managers and engineers, providing legal expertise and translate legal processes into product features.

Gather feedback from clients to understand their legal pain points and suggest legal product improvements to address their needs.

Educate internal teams and clients on how to use our product within legal frameworks and providing updates on changes in legal standards.

Research and monitor legislative changes to Duties, Rates and Fees to ensure layouts within Smokeball product automation and matter types are kept up to date.

What we are looking for:  

You will have 1- 2 years of experience in the legal industry

You have an understanding of immigration, family law, conveyancing, personal injury law and commercial law

Enjoy collaborating with multiple teams

Someone who's passionate about learning and asking the right questions, and ready to thrive in a dynamic environment.

What's in it for you?

💵 Competitive Salary

🧘 Wellbeing allowance

💭 Be part of a forward-thinking company that is transforming the legal industry.

🌴 Generous PTO

👪 Paid Parental Leave

🥡 Office Snacks

🧢 And of course...the SWAG!

*Smokeball is an equal opportunity employer and is committed to providing an open, welcoming environment for everyone. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Don’t meet all the criteria? No worries! If our values resonate with your personal values and you think you have what it takes, we’d love to hear from you!

Please note: This role is only open to UK residents. Unfortunately, we are not able to offer sponsorship currently.