Technical Support Apprentice

Stratford, Greater London

About the role:

Kubenet is a multi award-winning Managed Service Provider. They have supported QA Apprentices in the past, so you are in safe hands. An exciting opportunity has come up to join their Voice team.

You will learn to provide clients with exceptional service, install and commission cloud telephone systems, including Microsoft Teams Calling. The successful candidate will join their growing Voice team and support their wider service desk and business support teams.

What will you be doing?

  • Design and deployment of our VoIP/ Cloud and MS Teams calling platforms
  • Handle inbound calls from customers requiring technical support
  • Troubleshoot and resolve VoIP, SIP, and network-related issues remotely and on client sites
  • If unable to resolve at first contact, triage the incident/request and escalate to partners
  • Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs
  • Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information
  • Visit customer sites to diagnose and repair Voice services as needed
  • Support internal KubeNet teams
  • Deliver first-class customer service at all times
  • Document processes, configuration and know fixes to develop/enhance shared knowledge base

What qualities should you have?

  • Good attitude
  • Drive to learn
  • Customer focused
  • Interested in technology

Working hours: Monday to Friday, 37.5 hours across the week between 8am – 6pm. Shift patterns such as 8:30am – 5pm, 9am – 5:30pm, 9:30am – 6pm

Salary: £22,500 per annum

Benefits:

  • Competitive salary
  • 22 days holiday per annum plus 9 statuary days following Scottish Bank Holiday calendar
  • 2 days paid volunteer day
  • Flexible shifts
  • Following successful probationary period of 9 months: Access to private healthcare, death in service and company pension contribution of 5%
  • Free KubeNet Broadband or a £25.00 per month contribution after successful probation period
  • Training will be provided on the systems we use and the products and services we deliver to our clients, including any future requirements

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Posted 2025-10-09

Recommended Jobs

General Maintenance Operative

Smart Managed Solutions
London

Why work for Smart? Benefits: Birthday off, 25 days holiday entitlement + Bank Holidays, Life Assurance, 3 days fully paid volunteering days At Smart, we help the worlds leading companies maint…

View Details
Posted 2025-10-22

Economics Teacher

Interaction Recruitment
Tower Hamlets, Greater London

A Level Economics Teacher – Secondary School (Immediate Start) Location: Tower Hamlets, East London Start Date: ASAP Contract: Full-Time | Ongoing Supply | Paid via Agency Pay: £180 – £250 …

View Details
Posted 2025-10-21

Media and Stakeholder Relations Manager

SUEZ
Morden, Greater London

Contract type Permanent Working Pattern Part time Location based Morden Hours per week 22.5 Dates that interviews will take place W/C 10th November 2025 Salary £55,940 S…

View Details
Posted 2025-10-27

Building Surveyor in City of London

City of London, Greater London

Job description Building Surveyor Salary/Rate £65000 - £75000/annum Marks Consulting Partners are currently looking for a Building Surveyor to work with a Boutique consultancy in Londo…

View Details
Posted 2025-10-12

Senior Business Manager

VIRTUS Data Centres
West Drayton, Greater London

About VIRTUS VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres. Our mission - …

View Details
Posted 2025-10-31

Bar Manager

ETM Group
London

Job Details At ETM Group, Managers should be born leaders, inspirational and dedicated to their craft. Our people are at the forefront of our business, and we look for leaders who take our company…

View Details
Posted 2025-10-09

Couples Therapist (Online/In-Person)

Leone Centre
London

We’re looking for a Couples Therapist and/or Psychosexual Therapist to join our team at Leone Centre, a respected and welcoming therapy practice in London. At Leone Centre, we have been supporti…

View Details
Posted 2025-09-18

Corporate Communications Associate Manager (Maternity Leave Cover)

HelloKindred
London

Who is HelloKindred? HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. O…

View Details
Posted 2025-10-15

Senior Compliance Officer & MLRO

OnHires
London

Location: United Kingdom (UK Resident) Job Type: Full-time (Hybrid/Remote-Office located in London) The company is a liquidity and technology provider of solutions for the crypto and foreign exch…

View Details
Posted 2025-09-30

Information Governance (IG) Administrator

London

Information Governance (IG) Administrator Pay Rate: £125 p/d Inside IR35 Location: London/Manchester Hybrid: Once a week Are you a highly organised professional with a passion for go…

View Details
Posted 2025-10-27