Operations Specialist

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Join Our Global Facultative Team in London as an Operations Specialist!

Are you ready to take your career to the next level in a dynamic, fast-paced, and globally connected environment?

Gallagher Re is in search of a hard-working and driven Operations Specialist to join our Global Facultative team. This is your opportunity to play a pivotal role in crafting operational excellence, driving process improvements, and supporting our brokers in delivering outstanding client service.

The Operations Specialist reports in to our Global Facultative Operations Director and works closely with key stakeholders globally. The successful candidate will understands the broking lifecycle so that you can help build guidelines and procedures to support our teams, particularly within servicing. You will also play a crucial part in guaranteeing regulatory compliance and following internal reporting requirements.

This role offers a unique opportunity to collaborate with key stakeholders, including regional leadership, internal business partners, and support functions, while contributing to the broader growth objectives of the enterprise.

• Operational Excellence: Partner with the Operations Director to build efficient and effective broker support capabilities, standardise global processes, and drive operational efficiency.
• Discover opportunities: For process improvements, including automation and AI, and work with technology teams to implement solutions.
• Data Management: Ensure data controls, regulatory compliance, and adherence to reporting requirements, while maintaining high data quality standards.
• Leadership & Collaboration: Work closely with regional teams, broker support, and servicing/claims functions to ensure consistency and standardisation globally.
• Client Support: Lead all aspects of client onboarding, contract management, and query resolution, ensuring a flawless client experience.

We are looking for a proactive professional who excels at being thorough and thrives in a fast-paced environment, proficient at managing multiple priorities. The ideal candidate will have:

• Experience: Experience in the re/insurance industry, preferably in broking operations, with knowledge of reinsurance or facultative placements.
• Skills: Strong technical, organisational, and problem-solving skills, with expertise in Microsoft Word, Excel, and PowerPoint.
• Approach: A collaborative, analytical problem solver with a strong sense of urgency, attention to detail, and a focus on the bigger picture.
• Communication: Strong written, verbal, and presentation skills, with the ability to influence and engage collaborators at all levels.
• Leadership: A role model who encourages confidence, gets results, and nurtures a culture of teamwork, collaboration, and continuous learning.
• Eligibility: All applicants must be eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.