Customer Engagement Officer

We are working closely alongside a Local Authority in Westminster to assist with the appointment of a Customer Engagement Officer on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay : 21.86 - 28.84 per hour

Summary:

Westminster City Council is seeking a highly organised and customer-focused Customer Engagement Officer to join the Customer Engagement Team. This role is pivotal in ensuring residents service users and partners receive accurate guidance timely responses and high-quality support when raising complaints enquiries or requests for information.

Responsibilities:

• Act as the first point of contact for individuals seeking guidance on how to make a complaint
• Provide clear sensitive and professional advice regarding the Councils complaints procedures
• Handle confidential and sensitive information in line with data protection requirements
• Accurately log allocate and monitor all incoming correspondence to the appropriate operational team
• Process and track Member Enquiries for RBKC and Westminster City Council ensuring responses are delivered within the required five-day timeframe
• Maintain and update the Freedom of Information (FOI) log for the Adult Social Care Department

Essentials :

• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Proficient in Microsoft Office (Excel Word Outlook Teams)
• Proven ability to maintain accurate information systems and records
• Ability to handle confidential and sensitive information professionally

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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