Call Handler

Pay: £14.34 per hour

Job description:

Join a dynamic property services team as a Call Handler with excellent progression opportunities to permanent employment.

Location: Crawley

Salary: £12.80 per hour PAYE (£14.43 per hour including holiday pay)

Hours: Monday – Friday, 08:00 – 17:00

Job Type: Temporary to Permanent

Location: Office-based

Are you an experienced Call Handler or Customer Service professional looking for your next opportunity

We're currently recruiting for a Call Handler to join a busy property services team based in Finsbury Park, with the opportunity to go permanent for the right person.

The Role

You'll be the first point of contact for customers, providing a professional and helpful service while managing a busy volume of calls and queries.

Your responsibilities will include:

Handling a high volume of incoming customer calls


Dealing with customer queries and resolving issues where possible


Booking and coordinating appointments


Liaising with operatives, customers and internal teams


Updating internal systems accurately


Managing customer expectations and providing regular updates


Escalating more complex issues when required


Ensuring all customer information and records are kept up to date

Requirements

We're looking for someone who is:

Confident and professional on the phone


Customer-focused with excellent communication skills


Comfortable working in a busy, fast-paced environment


Organised and able to manage competing priorities


Confident using computer systems and updating records


Reliable and keen to secure a long-term opportunity

Previous experience in call handling, customer service, housing, repairs, maintenance, scheduling or a contact centre environment would be highly beneficial.

Benefits

£12.80 per hour PAYE


£14.43 per hour including holiday pay


Monday – Friday, 08:00 – 17:00


Office-based in Finsbury Park


Temp-to-perm opportunity


Opportunity to build a long-term career within a busy property services environment

If you have strong customer service skills and are looking for a role that could lead to a permanent position, we'd love to hear from you