Retentions Advisor - Head Office
As a retentions advisor you will be the first point of contact for customers considering cancelling their accounts. Your role will involve:
- Understanding reasons for cancellation
- Providing solutions and guidance to retain customers
- Delivering excellent service and building strong customer relations
- Meeting retention targets whilst ensuring customer satisfaction 2+ years contact centre/customer service experience, ideally in a sales environment due to volume of calls.
- Experience in retentions (desirable, but not essential)
- Strong communication and problem-solving skills
- Positive attitude and target driven mind
- Successful candidates must pass a DBS check
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