Senior Commercial Product Manager

About Flash Pack:

When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection.

We are Flash Pack - curated social adventures for solo travellers.

We’re a marketplace, so we actually serve two types of customers: solo travellers and the local partners who bring our adventures to life.

Our business is growing year-on-year and backed by strong investor support. Our culture is down-to-earth, hard-working, and compassionate. We’re lucky to have an exceptional team in terms of talent, and our “no a-holes” policy ensures we’re humble and supportive of each other. Integrity is at the heart of our work - we’re driven to do what’s right and to build a company that makes us genuinely proud.

What you’ll find here:

• A culture built around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity
  

• An ambitious high growth mid stage start-up with proven product market fit in over 15 global markets. We’re well-capitalised and backed by founders, investors and entrepreneurs who have built multi-billion dollar companies
  

• A highly collaborative team of ambitious and innovative people on a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection

You can find out more about our culture and life at Flash Pack here .

The Role:

We’re looking for an experienced Commercial Product Manager to join our team.

You’ll be responsible for optimising the commercial performance of our trip portfolio. This includes ensuring that we have the right trips, the right number of trips, at the right price and at the right time.

This is a highly analytical and cross-functional role which will require you to work effectively across multiple teams to validate hypotheses and deliver performance-boosting initiatives across a portfolio of trips. This is not a technical product manager role.

You will need to be able to think both tactically as well as strategically, to support the achievement of short term targets alongside longer term considerations and aspirations.

In line with our salary framework, the salary banding for this role is £65,000 - £71,000 (dependent on experience).

This is a remote-flexible role - in practice this means that we meet in person as a team every 6-8 weeks, and the rest of the time you can work remotely in the country the role is hired in. This is a UK based role and we aren't currently accepting applications outside of the UK.

Where you will spend your time:

• Tracking and analysing key performance metrics such as bookings, trip-fill and margin across the portfolio of trips, identifying and prioritising performance optimisation opportunities
  

• Collaborating closely with internal teams such as Pricing, Growth and Demand, DMC (Destination Management Companies) to validate hypotheses and implement solutions to reduce risk and optimise performance
  

• Conducting root cause analysis to understand under-performing trips using a combination of internal data as well as external market and competitor insights

• Using historical data and other available information to forecast the required supply for trips on an ongoing basis

• Optimising the levers available to you to drive the best possible outcome for our product portfolio, such as pricing, supply management, email campaigns and website merchandising

What we’d love to see from you:

• You have a minimum of 5 years of experience working in an analytical and/or strategic capacity with a track record of having created clear business impact. Having actual experience in managing a portfolio of products can also be helpful.
  

• You’re highly proficient in data analysis - advanced modelling skills are a must, and if you know Python or SQL, even better!
  

• You’re a strong critical thinker and have the ability to analyse, investigate, question assumptions and problem solve to make informed decisions - you aren’t afraid to question the status quo
  

• You excel at stakeholder management and cross-functional collaboration. You’re able to influence and get buy in from a range of different stakeholders (up to C-Suite) and know how to flex your approach where needed

• You’re comfortable operating both strategically and operationally and are happy to flex between this - you’ll be able to take a holistic view on portfolio management whilst also deep diving into the specific factors that influence performance

• We would like you to have at least some experience in scrappy, fast moving start up environments
  

Logistics 🛠️:

Our interviews take place on Google Meet and usually consist of the following stages:

• An interview with the hiring manager to hear more about your background and experience and to give you a deep dive into the role (60 mins)

• A case study and presentation with the hiring manager and key stakeholders to see how you’d solve a problem (60-90 mins)

• Meet with one of our founders for any final questions you or we have (30 - 45 mins)

Some roles may have extra stages, but we will let you know as soon as possible in the process if this is the case.

Diversity and Inclusion

We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.

We see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.

If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.

If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.

Once you apply, you will be sent a short Equality, Diversity & Inclusion survey , it would help us immensely if you can complete it.

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