Senior Solutions Executive

Atlantis Health

Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with long–term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance patient engagement and empower Change for Good.

Our Vision

To preserve the health of people everywhere, in any place at any time.

Our Purpose

To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them.

Looking for a clear succession pathway that allows you to grow and progress in your career? Look no further than Atlantis Health. We offer an intimate, boutique-agency feel supported by global shared services and deep experience in patient support. Take the next step in your career and dive into complex, interesting work that makes a difference in the lives of patients around the world.

Purpose of Role

This Senior Solution Executive (SSE) is key to supporting other team members complete all Client related project work. The role drives the day-to-day completion of various administration and coordination activities within client projects including liaison with the client, and suppliers, checking quality, dealing with queries, and changes, and assisting in managing the project plan to the required deadline and quality standards under the direction of more Senior Team members. Generally self-sufficient in client project administration, reporting and communication tasks. The Senior Solution Executive will be involved in keeping the client updated.

Key Responsibilities

Client Engagement

• Directly liaises with clients / suppliers / internal teams as required to get various components of a project completed on time with support from Senior team members

• Presents project components/interactions with Clients

• Acts as internal central point

• Prepares client-facing material as directed by Senior team members

• Builds rapport with a subset of contacts within the client account

• Ensures any Project plan updates are well documented and available for meetings as scheduled

• Present Project plans or part thereof for small Client

• Escalates any high gradient Client related matters to a more senior team member

• Maintains excellent client relationships, is a secondary point of contact for the Client but primary for the internal team

• Responds quickly as requested by Senior Team members when there are immediate tasks or communications that need to be developed within a client account/or problems solved

• Works with more Senior team members to answer client project questions during status meetings

• Seek support from Senior team members for more complex Client interactions

• Managing day to day client relationships, building strong working relationships with the client team while managing project updates, key deliverables and project milestones to ensure all aspects of the project flow smoothly

• Completes client updates with little supervision

Client Project Management

• Polishes project plans, and presentations for clients at the direction of and with support from Senior team members

• Manages project updates, key deliverables and project milestones to ensure all aspects of the project flow smoothly in alignment with requests from more Senior team members

• Uses most functions of Project systems/ processes / platforms consistently without a lot of supervision

• Works with internal functions to ensure high-quality deliverables with minimal rework

• Liaise with Project Managers and other internal team members to ensure material required for Client projects is ready in plenty of time and to the required standard

• Escalate concerns about delay or quality to Senior Team members

• Troubleshoot project aspects as directed by Senior Team members

• Helps Senior Team members with LOCs on project overviews

• Completes administration of project updates, key deliverables, and project milestones to ensure all aspects of the project are well documented

• Completes notes at the end of each Client meeting and distributes approved notes to the approved audience

• Ensures Client tracking and MLA up to date

• Works with PM to ensure the internal process works smoothly, helps implement changes to administration/process as directed by Senior team members

• Ensures MLR comments are extracted and acted upon by various team members

• Uses basic functions of Project systems/processes/platforms consistently without a lot of supervision

• Supporting the execution of all aspects of the client project, including ensuring all work is fully briefed, signed off, and documented as required

• Working as a project management assistant to ensure our multi-channel solutions are delivered to client needs

• Working with internal functions to ensure high quality deliverables within budgets
  Managing material approvals and referencing (via systems such as ZINC/VEEVA)

• Flagging potential project issues as they arise, and proactively suggesting potential solutions to ensure smooth running of the client project

Budgeting and profitability

• Support Senior team members with financial administration, such as creating budgets and updating financial trackers

• Ensures all numeric data associated with projects for self and others is correctly entered into CMAP and any other platforms/spreadsheets with little supervision

• Supports other more Senior team members to complete more billable hours

• Highlights 'scope creep' when additional client funding is needed

• Responsible for project profitability flags (risks for delivering under target)

• Chases POs from clients

• Supporting with financial administration, such as raising purchase orders and processing invoices

• Monitors and provides feedback re profitability

• Ensures own billable utilisation target is met

Business Development

• Works with more Senior team members to coordinate RFP responses, gather material for pitches, create draft pitch decks with little supervision

• Proactively identifies potential opportunities within client projects for Atlantis Health to grow the account and suggest these to account lead

Product / Solution Knowledge

• Understands core set of AH solution suite

• Can present and advise on OTI with support from Senior team members

Se lf-Leadership

• Executes work with a high level of self-discipline

• Acts as a role model and may be a buddy for SE’s

• Provides ad hoc support for AE during Onboarding and Client Orientation

• Demonstrate various platform use to new AE

• Acts as an internal co-ordination point for Client project queries and acts responsible to solve issues and escalate higher gradient ones

• Owns delegated tasks from senior team members and completes promptly to a high standard

• Seeks to learn new skills from others

• Leads the administration associated with various Client projects with limited guidance of more senior team members

Compliance and Quality (5 %)

• Adheres to all Health and Safety Policies and Procedures in the Workplace

• Adheres to all other workplace policies and procedures

• Escalates any business risk as determined by policies and procedures

• Fully adheres and contributes to compliance, governance, and quality improvements in the workplace as defined by the QMS

• Completes and passes all mandatory and required training by the due date

• Adheres to agreed project management, budgeting, Client Account management processes, and filing systems

Stakeholder Relationships - Internal

• Client Services Team

• Health Psychology Team

• Global Technology Team

• Country Manager

Stakeholder Relationships - External

• Client team members
• Client suppliers/agencies
• AH suppliers/agencies

Preferred experience and skills

• Ideally 2- 3 years in advertising agency/pharma marketing/marketing co-ordinator context or similar

• Client-facing and liaison experience

• Proven project coordination skills
• Market research, consumer behaviour, customer or patient experience mapping exposure

Capabilities

CORE
• Resilience
• Agility
• Communication
• Collaboration

ROLE-SPECIFIC

• Project Management

• Solution Delivery

• Stakeholder Management

• Selling and Negotiation (Influence)

• Strategic Business Development

• Solution Innovation

• Commercial Acumen

Benefits

• Pension scheme
• Life Assurance
• Health Shield insurance: Covers Eyecare, Dental, and Physio
• Vitality Health Insurance: Covers any other treatment up to the diagnosis stage and includes a fantastic range of member perks including 50% gym membership (Virgin and David Lloyds) and up 75% spa breaks.
• Early Finish Fridays

Our office is located in Richmond, West London, and our local friendly team is growing, with a diverse range of innovative projects and we can offer a promotional career pathway. You must have the right to work in the United Kingdom.

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