Enterprise Customer Success Manager
We’re looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion.
What you’ll do
- Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
- Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
- Identify and execute expansion opportunities end-to-end to achieve account growth targets
- Define and drive retention strategies through structured account plans to meet retention goals
- Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
- Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
- Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
- Deliver client training and enablement sessions to drive value realization
- Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence
REQUIREMENTS
- 5+ years of experience as a Customer Success Manager managing enterprise accounts
- Proven track record in project management and cross-functional collaboration
- Strong analytical mindset with the ability to interpret data and translate it into insights and actions
- Demonstrated success in building and growing long-term, value-driven customer relationships
- Comfortable operating in fast-paced, dynamic environments
- Willingness to travel several times a year
- Experience in the payments industry - an advantage
Recommended Jobs
Police Officer
Change Needs You Become a Met Police Officer with a starting salary of over £42k The Met is working hard to drive more trust, reduce crime, and maintain high standards for London and its communi…
Live-in Nanny, Job ID J1C5CD
A lovely family based in Croydon, London, is seeking a live-in nanny to provide dedicated care for their baby, due in March 2026. The ideal candidate will have extensive experience with babies and be…
Technical Business Analyst
Why Aqovia? At the Intersection of Innovation and Impact, introducing Aqovia . Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and…
Full-time Housekeeper, Job ID J1E7D2
A lovely family based in Bayswater is seeking a dedicated, detail-oriented, and energetic Full-time Housekeeper to join their household. This is a long-term position suited for someone who takes prid…
Project Manager
Job description Contract terms Starting salary: PO5 (£52,194 - £55,323) - PO6 (£54,267 - £57,402) Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per…
Primary Teaching Assistant in Clapham
Are you a passionate and enthusiastic Primary Teaching Assistant looking for a rewarding role in a school where every child is encouraged and supported to reach their full potential? Then look…
Nursery Practitioner in Edgware
We are looking for a passionate and caring individual to join the dedicated team as a Nursery Practitioner at this diverse and friendly nursery in Edgware, NW London. This nursery prioritises th…
Live-out Nanny, Job ID J1D6F4
A wonderful family in Chelsea, London, is seeking a Full-time Nanny to care for their three school-aged children. They are looking for someone who enjoys engaging with children and fostering opportun…
Assistant Travel Editor (9-month FTC) in London Area
Job description About us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party political affiliations or proprietorial influence.…
Boutique Ambassador
The Boutique Ambassador at Cartier in London will be responsible for welcoming clients, managing waiting times, and assisting Sales Associates during transactions. This role requires excellent communi…