O365 Administrator - inside IR35 (IT)
An O365 Administrator is required for an initial 6 month contract. This role is full time on site in London and is inside IR35 so will require working via an FCSA accredited umbrella company. Key Responsibilities:
- Deliver Advanced Technical Support For O365 Administration By Troubleshooting Complex Incidents And Conducting Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues.
- Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
- Enhance Knowledge Management By Updating And Managing The Knowledge Base, Providing Training To New Team Members, And Coaching Analysts To Improve Team Performance.
- Monitor And Improve Customer Satisfaction Metrics Through First Call Resolution Initiatives, Minimising Case Reopens And Rejected Resolutions While Addressing Potential Security Threats.
- Adhere To Quality Standards And Regulatory Requirements, Ensuring Compliance With Company Policies And Contributing To Continuous Service Improvement.
- In-Depth Knowledge Of O365 Administration And Its Services.
- Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments.
- Proficiency In Conducting Root Cause Analysis And Implementing Effective Solutions.
- Excellent Communication And Collaboration Skills To Work With Cross-Functional Teams.
- Solid Understanding Of Security Best Practices Related To O365.
- Microsoft Certified: Security, Compliance, And Identity Fundamentals (Desirable).
- Microsoft 365 Certified: Enterprise Administrator Expert (Desirable).
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