ITIL Process Analyst

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

On behalf of Tesco IMS, AMS are now looking for a ITIL Process Analyst for a 6 month contract, hybrid working model.

Tesco IMS deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means they always work with heart. Whether they're helping their customers or looking after their people, you'll find there's a warmth and friendliness to everything they do.

Key responsibilities:

As a detail-oriented and proactive professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless handover from project delivery to live operations.

Skills and Qualifications:

ITIL Foundation Certified - Solid grounding in IT service management principles and practices.
Service Transition Knowledge - General understanding of transitioning services into live environments effectively.
Planning & Organisation - Strong planning skills with the ability to manage competing priorities and deadlines.
Attention to Detail - Meticulous approach to tasks, ensuring accuracy and quality in deliverables.
Stakeholder Communication - Excellent communication skills with the ability to tailor messaging to engage diverse stakeholders.
Proactive Problem Solving - Anticipates future workstack demands and prepares solutions to meet programme targets.
RAID & RACI Frameworks - Proficient in maintaining RAID logs, facilitating risk acceptance, and applying RACI models for accountability.Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.


We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

Next steps

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

Our client will only accept workers operating via an Umbrella or PAYE engagement model.

Please note that for the duration of this assignment you will be working as an external resource engaged by AMS