Head of Sales Operations (Hiring Immediately)

We are recruiting a Head of Sales Operations to lead and shape the sales operations function across Charterhouse and Symity. This is a senior leadership appointment with end-to-end ownership of the commercial operating model — the strategy, structure, systems, data and disciplines that underpin how we sell, forecast and grow.

Sitting within the commercial leadership team, you will be the trusted partner to the CTO, Sales Directors and Finance leadership, and the person ultimately accountable for forecasting accuracy, pipeline integrity, sales productivity and the operational rigour of the commercial engine across the business.

This is not a role that simply runs the existing rhythm. You will design it. You will define how sales operations should work in a multi-brand, vendor-led technology business at our scale, build the team and tooling to deliver it, and embed the standards, governance and insight that allow leadership to make confident, evidence-based commercial decisions.

You will set the bar on commercial discipline — challenging assumptions, holding senior sales leaders to account, removing friction from the sales motion, and ensuring every layer of the business, from front-line reps to the Board, has a single, trusted view of revenue performance, risk and opportunity.

This role will suit a commercially astute leader with the gravitas to operate alongside an experienced executive team, the strategic range to shape the function, and the operational discipline to deliver it. Success will be measured on the predictability and quality of forecasting, the productivity of the sales organisation, the maturity of the operating model, and the strength of the function you build around you.

Requirements

Commercial Strategy & Operating Model

• Define and own the sales operations strategy, operating model and roadmap across Charterhouse and Symity brands

• Act as a key member of the commercial leadership team, shaping go-to-market execution, coverage models and growth priorities

• Translate commercial strategy into operational plans, KPIs and governance that drive measurable outcomes

• Partner with the CTO, Sales Directors and Finance leadership to align sales execution with overall business strategy

Forecasting, Pipeline & Revenue Governance

• Own forecasting accuracy as a board-level commitment, with full accountability for weekly, monthly, quarterly and annual cycles

• Design and enforce pipeline governance standards across all sales teams, including stage definitions, qualification criteria and deal review disciplines

• Lead deal inspection and forecast call cadence, challenging assumptions, probabilities, close dates and values to deliver realistic, defensible numbers

• Provide leadership with a clear, continuous view of risk, slippage, upside and coverage, and the actions required to close gaps

Commercial Insight & Executive Reporting

• Own the reporting framework that informs the Board, Executive Team and senior leadership on commercial performance

• Move the function beyond reporting into commercial intelligence — producing insight, narrative and recommendations that change decisions and outcomes

• Lead analysis of pipeline health, conversion, velocity, win/loss, customer mix, segment performance and sales productivity

• Anticipate emerging trends, blockers and opportunities, and bring them to leadership with a clear point of view

Sales Leadership Partnership

• Operate as a peer and trusted challenger to the Sales Directors, holding the bar on accuracy, discipline and accountability

• Influence sales behaviour and performance through data, governance and constructive challenge rather than positional authority

• Set and enforce the commercial cadence — weekly reviews, monthly forecasting, quarterly business reviews and annual planning

• Support sales leadership on territory design, account coverage, capacity planning and quota allocation

Sales Process, Enablement & Operating Rhythm

• Own the design, documentation and continuous improvement of the end-to-end sales process across both businesses

• Drive standardisation, simplification and consistency in how the sales organisation operates

• Lead onboarding, enablement and ongoing capability uplift from a process, tooling and data perspective, in partnership with sales leadership and People

• Embed a culture of operational excellence and continuous improvement within the commercial function

Sales Technology & Data

• Own the sales technology roadmap, including CRM (Dynamics or equivalent), forecasting, reporting, analytics and enablement tooling

• Set the data standards, taxonomy and quality controls that und]]> <