Senior Pensions Administrator

Are you ready to take the next step in your pensions career?
Our client is looking for a talented Senior Pensions Administrator to join their growing team on a permanent basis. You'll play a key part in delivering exceptional service to clients while developing your skills with ongoing training and clear progression opportunities, and supporting the team on complex casework, high value cases and complaints.

Role: Senior Pensions Administrator
Salary: £35,000-£40,000
Hours: Monday to Friday, 9am to 6pm, 40 hrs per week
Location: Fully Remote

What you'll be doing:

Check calculations and processes, completing all tasks in line with current work procedures.
Support the team on complex casework, high value cases, and complaints.
Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential.
Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality
Work within set Key Performance Indicators and quality standards.
Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake Route Cause Analysis. Implement effective correction action to prevent re-occurrence.
Participate in and promote good team communication and share knowledge and expertise with other team members.
Essential Requirements:

Minimum of 1 year's pension administration experience with knowledge and experience of DB pension schemes.
Strong team work ethic, with experience coaching and mentoring others.
Experience leveraging your pensions expertise to review and ensure the accuracy of others work.
Excellent numeracy and data inputting skills, with proficiency in performing manual calculations.
Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications).
Skilled in managing complex queries and escalations.
Excellent accuracy, attention to detail and quality management skills.
Strong communication skills, including written communication skills in a variety of communication channels.
Ability to work under pressure and towards tight deadlines
Strong team working ethic and ability to coach and guide other employees
What's in it for you:

23 days' holiday (rising to 27) with the opportunity to buy extra leave.
company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Access to the Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform If you are interested in applying for this position and you meet the requirements, please apply immediately!

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.

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