Senior Project Support Officer

Virgin Media O2 has embarked on a major, once in a generation network infrastructure investment to deliver ultrafast broadband and services across its existing network footprint and customer base. In a nutshell, the Fibre Upgrade Programme is all about delivering the network technology to make this a reality.

This role requires an experienced Senior Project Support Officer to cover the full spectrum of PSO duties, with strong stakeholder engagement and programme management understanding working closely with Leadership & Delivery teams to challenge and make recommendations.

This role requires someone who has experience of working in a fast-paced environment, strong experience on all project control methodologies and disciplines including Governance, Change Control and RAID management to ensure the correct Governance framework & processes are established and followed and supporting wider PSO support across Reporting, Compliance and Comms & Engagement.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Demonstrable experience working within a structured project management framework with an understanding of the standards, tools, processes, systems and frameworks for successful governance
• Significant experience of creating and implementing strong Change & RAID methodologies & governance
• Significant experience with producing high quality powerpoint presentation reports for the Programme & Senior Leadership
• Knowledge of and experience in applying best practice communication and engagement principles and approaches
• Experience of setting up and maintaining SharePoint sites

The other stuff we are looking for

We'd also love you to bring;

• Ability to rapidly build rapport and form strong business relationships across multiple locations
• Knowledge of and experience in applying best practice communication and engagement principles and approaches
• High level of integrity and dependability with a strong sense of urgency and results-orientation within a fast-paced environment
• Self-starting and inquisitive attitude, proactively seeking solutions to programmes governance & reporting requirements
• Appropriate P3M qualifications (P3O, APM, MoP, MSP, Prince2) would be desirable

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

#LI-JH1