Relief Bank - Support Mentor

ABOUT THE ROLE

As a Support Mentor, you will contribute to successfully rehabilitating and reintegrating our participants back into the community. You will work alongside various stakeholders and partners and engage with our participants through various key working activities to identify the needs, goals and skills, then provide pathways, support, and appropriate interventions to support with successful resettlements.

Rota: Flexible working/zero hour relief work; a variety of shifts between 9am and 9pm with some night and occasional weekend work also available.

ABOUT THE SERVICE

RBKC Complex Needs services specializing in supporting people with multiple needs, accommodation and community-based support. We help people that struggle with daily living, mental illness, substance and alcohol abuses, homelessness or offending backgrounds by providing them with support to overcome difficulties existing because of their life circumstances.

We strive to address the inequality of access to health, employment, training, and social care support for people with multiple needs .We understand that many people accessing our services have had to endure trauma and we respond to the impact of these adverse experiences through person-centered, trust-building and compassionate support.

We also have a specialist service looking at innovative ways to support entrenched rough sleepers and homeless people and a women's refuge service and we encourage women to apply for this role.

We will be holding a recruitment event for this role on 10/10/2025 in the service. If you are interested in this role please keep this date free!

If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We’re looking for an individual who is driven to provide high quality care and support to others, someone who thrives on working in a team, but can also make individual judgements in a proactive manner. You will be confident in working in the given setting and can be compassionate, supportive, and empowering to others with the ability to form effective, positive, and motivational relationships! We work alongside various partners and stakeholders so we are looking for a Support Mentor who can adapt and work well alongside other teams.

OVERVIEW OF KEY RESPONSIBILITIES

Act as a primary support mentor for a caseload of participants with different needs.
Provide face to face support, and contribute to the development of support plans, risk assessments, and reviews to a high standard.
Create and implement SMART support plans in collaboration with participants.
Participate in and encourage participants involvement in various projects, activities, and initiatives.
Support the service and team to meet key KPIs and objectives.
Recognise support needs in an individual and initiate appropriate interventions to prevent further deterioration.
Complete safeguarding and other referrals where required.
Ensure all participants understand their rights and responsibilities and have access to the right tools and resources, to support them back into society and building networks.
Provide advice, information, guidance and life skills training to participants.
Develop and maintain strong relationships with internal and external persons and agencies.
Administration duties will vary. may include but is not limited to; complete participant records, reports, support plans, risk assessments, case notes, and other documentation for internal and external stakeholders as required and with accordance to policy and procedure.
Other duties may include but not limited to, maintain clean and tidy offices and communal areas, removing rubbish, reporting repairs and ordering/replenishing supplies.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

KEY CRITERIA

What we are looking for:

Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.
IT Proficiency, ability to learn new software programs, basic Microsoft experience
Ability to manage own caseload and determine priorities with time management. Able to use own initiative
Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health
Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
What we would like, but not essential:

Experience working with different agencies/organisations and understanding the multi-disciplinary approach (For example working alongside MAPPA)
Appropriate professional qualification: NVQ/Diploma Level 2 in Community Justice/Psychology or professional equivalent
Experience of providing housing support and practical assistance within a residential or outreach support role
Understanding of the housing and social needs of people with multiple and complex needs
Further details of the role, responsibilities and key criteria can be found in the JDPS attached.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.