Site Operations Manager

A fantastic opportunity has arisen within Bidvest Noonan for a Site Operations Manager who will work at our client's prestigious site. The primary focus is to assist in managing the operational day to day performance/standard as well and implementation &continuous review of strategy & processes across the services. To manage and oversee the efficient & effective operation of the Cleaning and Shunt services within the contract, maintaining agreed contractual specification standards, 'Service Level Agreements' & 'Key Performance Indictors' To enhance the customer experience & reputation of the client organisation & Bidvest Noonan. To ensure team members are motivated, skilled, trained, supervised & supported to deliver exceptional operational & customer service standards at all times whilst complying with all Client & Company policies, procedures, relevant regulations & legislation.,

• To manage, direct, oversee, report, review & continually improve the following operational elements, processes & procedures, ensuring professionalism & excellent standards at all times:
• Assist in delivery of short- & long-term project plans associated with the service provision & depot plans.
• Attend, represent & actively take part in all required meetings including SLAs.
• To act as a role model & inspire the team.
• Manage the daily, weekly, monthly & periodic tasks undertaken by the frontline teams.
• Conduct audits & regular inspections of all areas & services of the site including measurement & rectification of any issues & actions.
• Control and monitor stock levels including use, storage, ordering etc.
• Manage and own all Incident & accidents including risk management, escalation, reporting & lessons learnt.
• Responsible for HSQE compliance including COSHH, manual handling & Risk Assessment and Assignment instructions. Completion of all necessary documentation.
• Recruit, select & appoint of team members on timely basis to ensure staffing levels are maintained.
• Fully responsible for team rotas & related procedures including timekeeping, absences, holiday, sickness & payroll.
• Responsible for induction, probation, training & development of team members. Team performance reviews including 121's, 'Mid Term' & ' End of Year' reviews, Hold regular team meetings & huddles.
• Ability to manage HR processes including investigations, disciplinary, grievances, attendance & welfare, return to work etc.
• To ensure that the appearance of all team members is at the highest level at all times & PPE is worn as required.
• To celebrate success where it is achieved & to manage underperformance or poor conduct if it arises minimising disruption to services or budgets.
• Protection of all client, employee & company profits & assets etc.
• Feedback - Complaints, disputes & compliments
• Innovation & initiatives including those raised by the team & subsequent sharing of ideas & best practice leading to improved practices.
  Experience in a similar role & service offering essential with bias on Cleaning.
• Demonstrates Integrity, fairness, respect, honesty, passion, professionalism & a positive can-do attitude.
• Excellent interpersonal, communication & organisation skills Leads by example. A natural leader who has the ability to coach, develop & mentor their teams. Strong attention to detail.
• Responds positively to change, driving change through managing others.
• The ability to develop robust relationships with team members, key clients & stakeholders.
• The ability to listen & understand the needs of a client, company & team members & adapt the service offering accordingly.
• Strong commercial & financial skills with experience in managing budgets & delivering targets.
• Self-motivated & driven with the ability to work in pressurised environment.
• Balanced - understands the Importance of services which impact the client experience & drive commercial values.
• Process driven with the ability to flex & continually improve in line with business requirements.
• Takes ownership for the successes & failures & uses initiative to resolve operational challenges & meet goals.
• Strong Health, Safety & Environmental skills. Follows the correct HSE procedures & challenges/corrects unsafe behaviour.
• Good systems knowledge in basic IT applications such as Office, Outlook, Word, Excel, Power-point etc.
  Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success. Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.