Solutions Consultant
The Opportunity:
We are looking for a Solutions Consultant to join our business in the Information Governance Pillar.
This is not a narrow advisory role. Our Consultants work with clients to understand problems, shape practical solutions, and deliver work that is clear, commercially sensible and genuinely useful.
As a Solutions Consultant, you will provide high-quality advice to our clients on all Information Governance services, including, documents and records management, information lifecycle, knowledge management and the design and delivery of technical solutions, including software customisation and deployment and data migration.
This will include providing technical and process advice, troubleshooting and training for the client and end users and operating as an Information Governance subject matter expert.
Key Responsibilities:
Client Consulting & Delivery
Understand client objectives, challenges and risks, then translate these into clear actions
Support advisory, implementation, assurance and remediation projects
Produce high-quality deliverables including reports, assessments, policies, frameworks, registers, roadmaps, training materials and project documentation
Provide pragmatic advice that balances regulatory expectations, good practice, commercial reality and client maturity
Help clients move from problem identification to practical implementation
Identify barriers, risks or delays early and work with clients and internal colleagues to resolve them
Ensure work is delivered in line with agreed scope, timelines and commercial terms
Design and Build Solutions
Lead on the design and delivery of technical solution deployment to clients (this includes software whereby the solution is customised based on the client needs and SaaS solutions with little customisation, however the process the client uses will be unique.)
Lead on requirements gathering and documentation to establish the ideal solution end state
Lead testing through design and deployment ensuring the solution is fit for purpose and aligned to gathered requirements
Installing and configuring the solution to the client environment
Project Delivery
Own the Project Management of solution deployment to a client, ensuring that key stakeholders at the client and internally at Oyster are onboarded, aligned and clear on delivery timelines.
Maintain clear and accessible project implementation / update documentation, following Oyster IMS’ framework and contributing to project documentation for the projects you own, e.g. status updates and RAID logs
Own the deployment, identifying solutions and escalating where required
Balance the delivery of client expectations with Oyster IMS’ commercial terms
Ensure client teams are engaged and delivering in line with the project delivery plan
Relationship Management
Build and foster a strong and trusted working relationship with your clients, as a subject matter expert
Provide pragmatic and realistic support to clients with a solution focussed mindset
Identify and highlight where barriers or delays may impact delivery and proactively work with the client and internal Oyster IMS colleagues to resolve
Technical Troubleshooting
Operating as the SME for Information Governance and our products, provide technical advice and troubleshooting, drawing on your knowledge and Oyster IMS’ deep expertise in deploying solutions to multiple clients over a number of years
Taking a methodical and systematic approach to troubleshooting. Drawing on personal and Oyster IMS’ experience and range of resources to resolve issues
Documentation & Training
Create and maintain solution documentation, project delivery and best practice knowledge bank documentation
Create training materials, e.g. manuals, videos and handouts for solutions and clients
Deliver training to clients and end users on our solutions ensuring a smooth knowledge transfer and handover
Coach and support other members of the Information Governance team acting as the subject matter expert for both solutions deployment and our partner solutions
Ensure knowledge and best practise is shared and retained within the wider Oyster IMS team
Deliver a complete and robust handover to the Oyster IMS Support team to ensure clarity and ongoing client support
Commercial Consultancy
Ensure robust and accurate delivery estimates for solutions in line with requirements
Maximise efficiency of design and implementation aligned to delivery estimates and utilisation of team to maximise service and commerciality for Oyster IMS
Continuously identify efficiency in design and solution delivery to maximise profitability for Oyster IMS without compromising on client satisfaction
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