Warranty Administrator

Heathrow | Up to £32,000 | 42.5 Hours | Flexible Start

One to One Personnel are proud to be working with our blue-chip manufacturing client who are looking to recruit an experienced Automotive Warranty Administrator based at their offices in Heathrow.

We’re looking for candidates with proven automotive experience and a solid background in preparing and submitting warranty claims. Experience with commercial vehicles is a plus and knowledge of Keyloop/Kerridge systems will be highly regarded.

The Opportunity

As a Warranty Administrator, you will be responsible for assisting in the daily operations of the department in an efficient, accurate and effective manner. A key focus of the role will be submitting Warranty & Goodwill Claims as well as Elements Claims (Repair & Maintenance Contract) on behalf of customers. Liaise with manufacturers, suppliers and customers to ensure claims are dealt with effectively and efficiently. Ensure the database is continually updated and invoices are sent out within the agreed timescales.

Key Responsibilities

To ensure accurate submission of warranty, goodwill and repair / maintenance contract claims, whilst monitoring daily, weekly warranty and repair / maintenance contracts reports


Ensuring all administrative functions are carried out in accordance with company policy


Reviewing claims reporting systems with the line manager to identify improvements where possible


Managing Elements Yearly planners including scheduling of all service, MOT and other statutory compliance appointments


Administering claims policy with careful consideration for the best interests of the dealership, manufacturer and customer


Keeping accurate records of claims submissions, credits, rejections and customer contributions towards goodwill claims


Informing relevant staff of forthcoming recall campaigns and changes in warranty


Ensuring all frontline staff complete the records correctly when a warranty issue is diagnosed on a vehicle


Maintaining relationships with other staff members, specialist repairers and manufacturers' representatives


Offering support and guidance to fellow staff members on all warranty related matters

Key Requirements

Excellent communication skills with the ability to deal diplomatically with customer, manufacturer’s representatives and colleagues in a polite and professional manner, both written and verbal


Experience in the preparation and submission of warranty claims


Organised with the ability to multitask efficiently


Flexible and approachable manner


Self-motivated and able to work under own initiative


Take accountability for own decisions


Analytical and methodical approach to problems


Able to work on initiatives for improvements


Experienced with computers and a variety of programs


Act with discretion when dealing with matters of a confidential nature

Good, sound knowledge of Large Goods Vehicle (Operators License requirements would be advantageous, but not essential)

Benefits

24 days annual leave per year


Carryover up to 5 days annual leave per year


1 x Life Assurance


Duvet Day


Company Pensions contribution of up to 5%


Private Medical Insurance


Attractive over time rates of up to 130%


Bonus, incentives and commission schemes

If you feel you have all the skills and experience required for this position, please get in touch with Louise at One to One Personnel