Business Admin/Receptionist Apprentice

Summary

SV is an award-winning creative arts organisation and nurture school, offering education, training, music production and studio hire. We are an OFSTED-registered independent school and an urban music specialist, offering opportunities to disadvantaged young people. More information on our website:

Wage

£12,759.50 to £20,634.90, depending on your age

National Minimum Wage

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.45am - 3.45pm. This is a term-time only position, although you will receive paid time off for study during the school holidays.

32 hours 30 minutes a week

Start date

Saturday 1 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Admin Apprentice, you will learn to:

• Run a busy reception desk, answer and direct telephone calls, greet visitors and sign in staff and students
• Support the administration of courses and programmes, taking bookings and updating the company calendar
• Update attendance records, take minutes at meetings, prepare student files and support the project management team and teachers as required

As a busy training provider and school, no two days are the same, and the average week could mean talking to young people, parents, support workers, partner schools and staff to book lunch, order stationery, take messages and maintain a secure, friendly and efficient reception area.

Where you'll work

MODERN HOUSE
6 ELTHAM HIGH STREET
LONDON
SE9 1DA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LET ME PLAY LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Apprentices will work towards a Business Administration Level 3 or Level 4 qualification, through a mix of on-the-job training and off-the-job learning, which may be based at the workplace or offsite at an apprenticeship training provider
• Functional Skills in English and maths if required

Requirements

Desirable qualifications

GCSE in:

maths and/or English (grade Any)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

This position will involve working with young people and will require a DBS (police) check, which we will arrange.