Lending Servicing Specialist

Lending Servicing Specialist

Team

Location Holborn Office

County Central London

Ref # 23289

Closing Date 16-Sep-2025

We have been awarded the " Most Loved Workplace ”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities .

What you will do:

• Accurately book all corporate and commercial, and small business loans onto our banking platform.
• Service and maintain our loan book throughout the duration of the loan term, such as overpayments, rate changes, fee taking, and product switches.
• Disburse funds for residential mortgage drawdowns, mark limits for overdrafts and credit cards.
• Reconcile residential mortgage fees and arrange payment for the bank’s supplier network.
• Handle servicing queries which arise as part of the process of loan booking and marking limits.
• Investigate and manage reconciliation queries on lending accounts and fee receipts.
• Produce loan account statements, settlement figures, redemption statements and certificates of interest.
• Produce documentation to facilitate the release of the bank’s security and update the bank’s security records as appropriate.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need:

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
• Understand the flow from credit sanction to drawdown.
• Experience of banking back-office processes, e.g., data inputs and in particular keying into a banking platform.
• Knowledge of facility documentation, able to review and interpret basic terms, structures and security.
• Understanding of lending products such as loans, overdrafts and credit cards.
• Experience supporting security releases, redemptions, and money movement processing.
• You will have Microsoft Office skills, to include Excel at a competent level.
• Effective prioritisation skills, being responsive to changes and unplanned events.
• Excellent communication skills with the ability to liaise with senior stakeholders from around the bank.

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

#LI-Loveyourjobatlast #LI-Hybrid

#LI-REMOTE